Job Overview:

Our client is seeking a Bilingual Medical Scheduler & Patient Coordinator (Spanish/English - Healthcare) to serve as a primary point of contact for patients across a remote healthcare network. In this role, you will handle inbound calls and chats, process new patient intakes, schedule clinic appointments, and verify insurance eligibility using dedicated portals. Operating on a full-time schedule featuring half-day Fridays, you will maintain strict HIPAA compliance while delivering compassionate patient support.

Schedule

Monday - Thursday, 8:00 AM - 5:30 PM and Friday, 8:30 AM - 12:30 PM EDT, with a 30-minute unpaid break (40 work hours per week)

Responsibilities

• Promote and practice the mission and values of the company

• Consistently treat patients, clients, and colleagues with dignity, respect, and courtesy

• Promptly and courteously answer phones and chats, providing warm transfers as needed

• Complete new patient intake procedures in accordance with departmental protocols

• Accurately schedule patient appointments per clinic guidelines

• Verify and update insurance information and patient eligibility using tools such as Availity and portals

• Perform computer-based tasks including data entry and use of Microsoft Outlook, Excel, Word, and Teams

• Manage follow-up activities related to registration, scheduling, and authorization

• Accurately process Notices of Eligibility, eFaxes, and referrals

• Maintain adherence to weekly schedules and responsibilities

• Participate in patient satisfaction initiatives aimed at improving survey scores

• Uphold HIPAA standards and safeguard patient privacy

• Attend 1:1 meetings with management, review call audits, and monitor performance

• Perform additional duties as assigned

Requirements

• Minimum of 3 years experience in healthcare or a related role preferred

• High School Diploma or GED required

• Experience in customer service and medical scheduling is strongly required/desired

• Bilingual (Spanish and English) communication skills, both verbal and written

• Ability to work independently and resolve problems effectively

• Proficiency in Electronic Medical Records software (e.g., eClinicalWorks) preferred

• Familiarity with Softphone Software (e.g., 3CX)

• Strong organizational skills with the ability to multitask in a fast-paced environment

• Excellent attention to detail, including proofreading skills

• Knowledge of HIPAA regulations and insurance processes

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

System Requirements

• Computer setup with two monitors (e.g., laptop plus one additional monitor, or a desktop with two monitors)

• A C-type adaptor for security key (will be mailed to your address)

• Reliable internet connection

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities

When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.