Job Overview
Our client is looking for a primary digital touchpoint for short-term rentals to manage high-volume guest communications across Airbnb and Guesty. In this role, you will resolve real-time inquiries, document interactions, and coordinate logistics with onsite maintenance and cleaning teams to ensure a seamless guest stay.

Schedule
Sunday - Tuesday, 7:30 AM - 3:30 PM EST (24 work hours per week)

Responsibilities

• Guest Communication: Managing guest communications via Airbnb and Guesty messaging platforms; responding to stay-related questions, real-time guest concerns, and general inquiries.
• Operational Coordination: Coordinating with the onsite Miami maintenance and cleaning teams when issues arise; creating and following up on maintenance or cleaning requests.
• Escalation Management: Escalating urgent or sensitive matters to the Operations Lead when necessary.
• Documentation: Documenting guest interactions and ensuring operational notes are properly recorded.
• Team Support: Supporting the team with overflow messaging during peak hours.
• Professional Standards: Maintaining professional, calm, and solution-oriented communication at all times.

Requirements

• Experience: Minimum 1 year of customer service experience (hospitality or short-term rental experience preferred but not required).
• Language Mastery: Strong written English and Spanish communication skills.
• Multitasking: Ability to manage multiple conversations simultaneously in a fast-paced environment.
• Technical Aptitude: Comfortable working with booking or CRM platforms (Guesty experience is a plus, but not required).

Qualifications

• Previous short-term rental or property management experience.
• Experience handling high-volume messaging environments.
• Familiarity with the Airbnb platform.
• Operational coordination experience (maintenance follow-ups, issue tracking, etc.).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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