Job Overview

Our client is looking for a dedicated Telehealth Receptionist to join their growing healthcare team and manage patient interactions virtually. As the first point of contact for telehealth appointments, you will be responsible for greeting patients, scheduling appointments, and managing pre-visit check-ins. The ideal candidate possesses excellent communication skills, strong digital literacy, and a passion for providing compassionate, high-quality patient care in a remote environment. 

Schedule: Remote, Full time | Monday - Friday, 8:00 AM - 5:00 PM US Pacific Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Customer Interaction: Answer and manage incoming calls, emails, and chat inquiries courteously and professionally.
• Scheduling and Calendar Management: Schedule appointments, manage calendars, and coordinate meetings for clients and team members.
• Information Management: Provide accurate information about products, services, and company policies to customers and clients.
• Message Taking: Record and relay messages accurately and promptly to the appropriate team members.
• Problem Solving: Address client and customer concerns, resolving issues or escalating them as necessary.
• Administrative Support: Perform basic administrative tasks such as data entry, file organization, and documentation.
• CRM Updates: Maintain and update customer information in the Customer Relationship Management (CRM) system.
• Multitasking: Manage multiple communication channels and prioritize tasks effectively.
• Patient Experience: Provide a warm, empathetic experience for recently discharged patients, address common questions about post-discharge care, and de-escalate concerns professionally and escalate when needed.

Requirements

• High school diploma or equivalent (Associate’s degree preferred)
• 1–3 years of experience in healthcare reception, call center, or medical office support
• Strong phone presence and communication skills
• Excellent organizational and multitasking abilities
• HIPAA knowledge required
• Reliable internet connection and quiet remote workspace
• Excellent phone and written communication skills
• Experience with CRM systems
• Customer service experience.

Qualifications

• Experience in Transitional Care Management (TCM), care coordination, or telehealth
• Familiarity with CMS guidelines for post-discharge follow-up

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.