Job Overview:

Our client seeks a proactive, highly organized, and detail-oriented Care Coordinator proficient in WellSky or Care QB to join their operations team. In this critical, fully remote role, you will serve as a central communications hub, managing daily caregiver scheduling, facilitating talent acquisition/recruitment, supporting client onboarding, and executing high-level administrative tasks. You will work closely with U.S.-based HR, Operations, and Care Leadership to ensure smooth day-to-day coordination, accurate documentation, and continuous coverage for vulnerable clients.

Schedule: Monday to Friday, flexible during U.S. Business Hours (Pacific Standard Time / PST); Full-time role

Responsibilities:

• Administrative Support & Operations: Maintain and update client and caregiver profiles in WellSky and Care QB, logging essential records, feedback, complaints, and preferences; review daily care logs and client schedules to ensure operational accuracy and verify completion of assigned tasks for billing; process routine changes to care plans and promptly escalate complex medical/care plan updates; flag incidents immediately and follow established escalation protocols; compile and deliver detailed end-of-shift handover updates via Slack.
• Client & Caregiver Communication: Serve as the first point of contact for inbound messages through Care QB, email, WellSky, and LeadFlip, routing inquiries to the appropriate department; maintain professional, compassionate, and timely communication with clients, families, and care staff.
• Caregiver Scheduling Management: Coordinate initial and ongoing caregiver schedules, ensuring alignment with client care plans; monitor upcoming weekly shifts in WellSky to ensure all assignments are accepted; manage callouts, tardiness, and last-minute shift changes proactively; oversee holiday schedules and weekend on-call rosters; monitor attendance, track time records, and log issues for review by leadership.
• Recruitment & Staffing Support: Source qualified caregiver candidates using designated job portals and recruitment platforms; post job ads, perform initial phone screenings, and coordinate interview schedules for hiring managers.

Requirements:

• Proven track record of working during U.S. business hours (specifically Pacific Time / PST).
• Ability to quickly master and navigate specialized care management platforms (e.g., WellSky, Care QB, LeadFlip).
• Proficient in Slack, Microsoft Excel/Google Sheets, email management, and VoIP tools.
• Self-starter who takes initiative, researches solutions independently, and adapts rapidly to new procedures and tools.
• Strong problem-solving skills to manage last-minute scheduling changes, callouts, and urgent operational needs calmly and efficiently.
• Excellent written and verbal English communication skills for professional and empathetic interactions with clients, caregivers, and executives.
• High level of integrity, trustworthiness, and discretion when handling sensitive client health data.
• Exceptionally hardworking, dedicated, and focused during shift hours.
• Seeking a long-term career growth opportunity with a growing organization.
• Previous experience in healthcare, home care, medical office administration, or virtual care coordination (Preferred).

Technical / Home Office Requirements:

• Stable high-speed internet connection (main and backup solution).
• Laptop or desktop PC with updated hardware and operating system.
• Quiet, noise-free home office setup equipped with a reliable headset.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.