Job Overview:

Are you an expert in NDIS operations with deep, end-to-end experience using ShiftCare?

Join a fast-scaling provider as an NDIS Operations Administrator and serve as the operational backbone working directly alongside the founder. In this key remote role, you will take full ownership of client setup, pricing configuration, compliance management, shift coordination, and invoicing. We are looking for a candidate with proven experience in disability support environments who thoroughly understands NDIS funding structures, care plans, and ShiftCare modules. 

Client Overview:

Our client is a rapidly growing NDIS disability support provider that has tripled its operations in recent months, delivering nurse-led, person-centered services to participants across Australia. What they accomplished in an entire year, they now achieve in a single month, creating an urgent need for experienced administrative support to sustain this growth.

Schedule:

Monday - Friday, 10:00 AM - 2:00 PM Australian Central Daylight Time (20 work hours per week)

Responsibilities:

• Set up new clients in ShiftCare with accurate pricing, funding details, and care plan documentation
• Monitor and verify client funding status and flag missing documentation or compliance items
• Review and approve staff shifts, ensuring mileage is captured and all shift details are accurate
• Manage staff compliance tracking and alert leadership to any gaps or expiring credentials
• Process invoicing and complete billing cycles accurately and on time through ShiftCare
• Perform quality checks on the price book and maintain pricing accuracy across all service lines
• Learn and manage the new YZ training platform alongside the leadership team as it's implemented
• Handle general administrative tasks including Word documents, email correspondence, and calendar coordination

Requirements:

• Extensive hands-on experience with ShiftCare across all modules including client setup, pricing, compliance, shift management, and invoicing
• Proven ability to work in NDIS or disability support environments with understanding of funding structures and care plans
• Strong attention to detail with ability to identify missing documentation and compliance gaps
• Capability to manage multiple facets of operations independently without needing narrow role definitions
• Proficiency with Microsoft Word, Outlook, and Google Workspace
• Comfortable learning new platforms and systems with minimal initial training

Qualifications:

• Bonus if you have experience with roster management in NDIS settings
• Familiarity with Canva for basic design tasks
• Bonus if you have exposure to training management platforms or learning management systems

Why Join This Team:

• Join a business in rapid expansion mode where your work directly enables continued growth
• Work remotely with flexibility while supporting meaningful disability services
• Gain diverse exposure across all operational functions rather than repetitive narrow tasks
• Benefit from ongoing training programs and continuous professional development support

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.