Job Description

Position: Dental Administrative Virtual Assistant

Schedule:

• Monday to Thursday: 9:00 AM to 5:00 PM, Santa Monica, CA Pacific Time
• Break: 1-hour unpaid break each day
• Friday: Flexible hours
• Total: 35 working hours per week

Up to 40 hours per week, with Friday designated as an administrative day. Actual hours worked will be billed.

Location: Remote

Key Responsibilities

• Navigate and utilize Dentrix confidently for daily administrative and clinical support tasks.
• Upload documents into patient files and maintain accurate patient records.
• Enter clinical notes and update patient health history information in Dentrix.
• Prepare and submit dental insurance claims.
• Upload and post insurance payments based on EOBs.
• Follow up on outstanding dental claims and insurance payments.
• Perform insurance verification as needed.
• Answer and manage patient calls professionally.
• Schedule and manage patient appointments directly through Dentrix.
• Collect and document information for dental emergencies using the provided form.
• Complete assigned daily tasks independently and maintain consistent productivity.
• Communicate proactively regarding task progress, questions, or issues.

Requirements

• Hands-on Dentrix experience is a mandatory requirement and dealbreaker.
• Demonstrated experience performing the specific Dentrix tasks listed above.
• Previous dental administrative or dental practice experience.
• Strong understanding of dental insurance claims, EOBs, and payment posting.
• Ability to work independently with minimal supervision.
• Strong attention to detail and accuracy in maintaining patient records.
• Dependable, transparent, and honest about actual skills and experience.
• Ability to demonstrate practical Dentrix knowledge during the screening process.

Communication Requirements

• Excellent verbal and written English communication skills.
• Professional and courteous communication with patients and the dental practice team.
• Proactive communication regarding workload, progress, and challenges.
• Must be able to follow instructions accurately and provide timely updates.