Client overview

This is a purpose-driven nonprofit organisation dedicated to homelessness support and community services. They work closely with local authorities, churches, and community partners to deliver vital outreach programmes and connect people in need with the right resources. The organisation is committed to professional, consistent communication across all channels as they grow their reach and impact.

Job description

You will be the heartbeat of this organisation's digital presence and day-to-day administrative operations, playing a dual role that keeps both the brand and the back office running smoothly. You will own the content calendar across multiple Instagram accounts, craft messaging that resonates with the community, and ensure every partner, client, and stakeholder interaction is handled with care and professionalism. This is a rare opportunity to contribute meaningfully to a mission that matters — where your organisational skills and creative voice will directly support outreach efforts that change lives.

Schedule: Monday 11:00-1.30pm, Tuesday 10:00-3:00pm, Wednesday 10:00-3:00pm, Thursday 10:00-3:00pm, Friday 11:00-1.30pm, UK Time

Client Timezone: GMT (UK)

Responsibilities

• Create and manage engaging content for social media, primarily across three Instagram accounts
• Schedule and publish posts consistently to maintain brand visibility and audience engagement
• Process and administer client referrals, ensuring timely and accurate record-keeping
• Manage calendar scheduling and coordinate appointments on behalf of the team
• Handle email correspondence with partners, clients, and community organisations
• Send out marketing communications and notifications to existing and prospective partners

Must-have requirements

• Proven experience in social media content creation and management (APPLICATIONS WITH PORTFOLIOS WILL BE PRIORITIZED)
• Strong written and verbal communication skills
• Ability to handle administrative tasks with a high level of attention to detail
• Comfortable taking inbound calls and making outbound calls virtually
• Ability to work independently and manage multiple priorities effectively
• Experience working in or familiarity with the non-profit or community services sector is a plus

Nice-to-have requirements

• Bonus if you have experience managing multiple social media accounts simultaneously for a single organisation
• It helps if you have prior exposure to referral processing or CRM-style record-keeping in a community or charitable setting
• Bonus if you have a background in community outreach communications or partner relationship management

Why join this team

• Work fully remotely with a consistent, structured part-time schedule that fits around your life
• Contribute to a mission-driven organisation making a real difference in the lives of vulnerable people
• Take genuine ownership of both the social media presence and administrative operations — your work will be visible and valued
• Stable, long-term part-time engagement of 20 hours per week with a clear and predictable schedule
• Collaborate with a network of community partners including local authorities, churches, and social service organisations

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Apply now. Start helping.