About the Company

Our client is an innovative, global software company specializing in business management and team alignment tools designed to foster organizational growth. Operating with a fully remote, international workforce across Latin America, the Philippines, and the United States, the company serves a global client base. Built on a foundation of collaboration, structured communication, and high-impact software solutions, they prioritize delivering an exceptional client experience within a supportive, growth-oriented work culture.

About the Role

We are looking for a dependable, client-focused Client Support Specialist who thrives in a remote, fast-paced environment. In this role, you will serve as the primary point of contact for clients, delivering clear, empathetic, and timely assistance. Working closely with international team leads and support teams, you will integrate directly into established workflows to resolve user inquiries, streamline support tickets, and ensure every client interaction reflects accuracy and high standards of service.

Responsibilities

• Deliver exceptional client support via chat, email, and ticketing channels during assigned shift hours.
• Troubleshoot platform issues, answer user questions, and guide clients on platform features using existing company workflows and support documentation.
• Participate actively in weekly support team meetings (Tuesdays) and periodic company-wide staff meetings.
• Collaborate seamlessly across time zones with team leads, product managers, and support staff based in North America, Latin America, and Asia.
• Escalate complex technical inquiries or recurring platform bugs to engineering and product teams with clear, detailed documentation.
• Continuously adopt and master internal support tools and software to maintain fast response and resolution times.

Qualifications & Requirements

• Work Schedule: Ability to work full-time during U.S. Central Time (CT) hours.
• Experience: Proven track record in a Client Support, Technical Support, or Client Success role (SaaS experience is a major plus).
• Communication: Exceptional written and verbal English communication skills with strong attention to tone and clarity.
• Technical Aptitude: Proficient with modern help desk software, CRM platforms, and communication tools; fast learner when adapting to new software and AI-assisted tools.
• Reliability: Must have a dedicated home office setup, a high-speed and stable internet connection, and backup power/internet solutions.
• Location: The Philippines and Latin America candidates only

Qualities

• Self-Starter & Independent: Able to manage ticket queues and make sound decisions with minimal supervision.
• Dependable & Dedicated: Strong work ethic, punctual, and committed to meeting team objectives during shift hours.
• Flexible: Comfortable collaborating with an international, multicultural team and open to occasionally attending key alignment meetings outside standard shift hours.

Job Highlights

• Contract Type: Independent Contractor
• Schedule: Full-Time (40 hours per week) within client business hours (7:00 AM – 7:00 PM CT), assigned to fixed shift windows (e.g., 3:00 AM – 12:00 PM CT or 2:00 PM – 11:00 PM CT).
• Location: 100% Remote (Permanent Work From Home)

Perks & Benefits

• Permanent Work From Home setup
• HMO Coverage (for eligible locations)
• Immediate Hiring process
• Global exposure working with international SaaS operations