Overview
Our client is looking for a dedicated Care Navigator – Telehealth to support patients during the critical transition from an inpatient hospital stay back to their home and community setting. In this role, you will serve as the initial point of contact for patients and caregivers after discharge while working as part of a multidisciplinary telehealth team. You will handle non-clinical care coordination, facilitate seamless communication, and escalate clinical concerns to licensed healthcare professionals. Ultimately, your work will directly enhance continuity of care, elevate the patient experience, and reduce avoidable hospital readmissions.

Schedule
Monday - Friday, 8:00 AM - 4:30 PM PST and 8:30 AM - 5:00 PM PST (40 hours per week). Occasional Saturday availability requested, if possible.

Responsibilities

• Conduct timely patient outreach through approved HIPAA compliant telephone, video, text messaging, and other telehealth technologies.
• Clearly document consent received by patient/caregiver for our services.
• Explain the TCM program, services, and expectations to patients and caregivers.
• Coordinate and schedule provider’s TCM encounters.
• Assist patients with accessing and navigating telehealth services.
• Provide basic technical assistance related to approved telehealth platforms.
• Maintain a professional and patient-centered virtual experience.
• Protect patient privacy and confidentiality during all virtual interactions.
• Identify patients who are unable to be reached and follow established outreach protocols.
• Document all patient contacts and attempted contacts accurately and timely in the electronic medical record.
• Follow organizational policies, procedures, workflows, and documentation standards.
• The Care Navigator is responsible for recognizing and escalating concerns rather than independently providing clinical assessment, diagnosis, or treatment.

Workflow Management

• Manage an assigned patient caseload effectively and prioritize patients according to established workflows.
• Complete assigned outreach and follow-up activities within required timeframes.
• Monitor outstanding tasks and ensure appropriate follow through.
• Communicate barriers to completing assigned responsibilities to the appropriate supervisor or team member.
• Maintain productivity and quality standards established for the TCM program.

Requirements

• Experience in healthcare, patient services, care coordination, medical office, call center, or a related healthcare environment.
• Ability to communicate effectively with patients, caregivers, providers, and multidisciplinary team members.
• Strong organizational and time-management skills.
• Ability to manage multiple patients and priorities in a fast-paced environment.
• Basic knowledge of medical terminology and healthcare processes.
• Proficiency with electronic medical records and computer applications.
• Ability to work independently in a telehealth environment.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately through the 'Contact Us' form on our official BruntWork website.