Client Overview

This is a well-established US-based cardiology practice supporting a team of six providers across a busy, patient-facing environment. The practice leverages modern AI-assisted phone technology and Epic EMR to manage a high volume of daily patient interactions, referrals, and scheduling needs. They are committed to delivering seamless, compliant, and compassionate patient care at every touchpoint.

Job Description

You will serve as the primary remote point of contact for a high-volume medical practice, handling live inbound calls, processing a large daily fax queue, and keeping patient scheduling running smoothly across six providers. You will work directly within Epic EMR, manage new patient intake, and ensure every referral, callback, and inquiry is triaged and routed accurately — all while upholding strict HIPAA and confidentiality standards. This is a role where your attention to detail and professional communication directly impact patient experience and provider efficiency every single day.

Schedule

•  Mon-Fri 8:30 am to 5:30 pm with 1 hour lunch break from 12-1, Pacific time. 

Responsibilities

• Answer live inbound calls that bypass the AI receptionist system, including calls from hospitals and referring physician offices
• Review and return patient callbacks from the AI system's queue, ensuring timely follow-up and accurate provider assignment
• Process and triage approximately 200 daily incoming faxes, including referrals and scheduling requests, routing them to the appropriate provider's folder
• Schedule patient appointments in Epic EMR and create new patient charts as needed
• Confirm appointments and assist patients with same-day inquiries to reduce response delays
• Maintain organized and accurate records across provider columns to support seamless patient flow

Must-Have Requirements

• Prior experience as a medical receptionist or front desk coordinator in a healthcare setting
• Familiarity with EMR systems, preferably Epic
• Strong understanding of HIPAA compliance and handling of protected health information
• Excellent verbal communication skills with a professional and empathetic phone manner
• High level of attention to detail when managing patient records and scheduling
• Ability to multitask and work independently in a fast-paced environment

Nice-to-Have Requirements

• Bonus if you have experience working in a cardiology or specialist medical practice environment
• It helps if you have prior experience coordinating with in-office clinical teams such as medical assistants or care coordinators
• Bonus if you have experience using secure remote access tools (e.g. Secure Remote Worker or similar platforms) in a healthcare context

Why join this Team?

• 100% remote role — work from home while making a real difference in patient care
• Stable, long-term engagement with a well-established specialist medical practice
• Work with modern healthcare technology including AI-assisted phone systems and Epic EMR
• Be part of a collaborative team supporting six providers in a structured, professional environment
• Meaningful work where your organizational skills directly improve patient outcomes and provider efficiency

Apply now. Start helping.

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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