Overview

Our client is looking for a Client Fulfillment & Support Representative (GoHighLevel) to own technical setups, launch Facebook ad campaigns using pre-built templates, and support clients via text, phone, and Zoom. Serving as the backbone of client success, you will deliver responsive customer care and manage smooth client onboarding for a fast-growing US-based company in the life insurance marketing sector. This full-time remote role is ideal for a tech-savvy problem-solver who values initiative, reliability, and long-term growth opportunities.

Schedule:

• Monday - Friday, 10:00 AM - 6:00 PM EST, with a 1-hour unpaid break (40 work hours per week)

Responsibilities

• Set up Facebook ad campaigns using provided copy, creative assets, and targeting instructions
• Build and configure GoHighLevel CRM workflows and automations by following step-by-step documentation
• Respond to client inquiries via text, phone, and email with professionalism and clarity
• Schedule and conduct Zoom calls with clients to walk through platform features or make minor adjustments
• Copy and paste pre-written content, automations, and templates into client accounts
• Troubleshoot basic technical issues and escalate complex problems as needed
• Provide ongoing customer support to clients enrolled in DIY and done-for-you programs
• Maintain organized records of client setups and communications

Requirements

• Strong computer literacy and comfort learning new platforms quickly
• Reliable high-speed internet connection and functional computer hardware
• Excellent written and verbal communication skills for client interaction
• Ability to work independently and follow detailed instructions accurately
• Willingness to learn Facebook Ads Manager and GoHighLevel CRM (training provided)
• Comfortable conducting Zoom calls and providing real-time support
• Availability to work full-time hours in alignment with the Eastern Time Zone

Nice to have

• Bonus if you have prior experience with Facebook Ads or paid social campaigns
• It helps if you're familiar with GoHighLevel or similar CRM platforms
• Bonus if you have previous customer support or virtual assistant experience

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.