Job Overview

As the first point of contact for patients seeking mental health treatment, you will play a crucial role in their care journey by greeting individuals during telehealth consultations. As a Medical Intake Specialist, you will conduct intake procedures, verify medical and medication histories, and deliver compassionate, high-quality care to patients with complex mental health needs. Working remotely with proprietary telehealth technology, you will help minimize wait times and improve the overall patient experience. This full-time remote position offers the opportunity to make a meaningful impact on mental health care from the comfort of your home.

Schedule: Mon-Fri, 7:00 AM - 12:00 AM EST | Sat-Sun, 8:00 AM - 9:00 PM EST

Shifting schedule. Hours may vary as 2 headcounts are needed (40 hours per week)

Responsibilities

• Serve as the first point of contact greeting all patients during telehealth consultations
• Conduct comprehensive medical intake procedures for mental health patients
• Review and verify patient government identification documents
• Perform thorough medication history reviews and assessments
• Combine patient medication history with current state evaluations
• Provide empathetic, compassionate care to patients with complex mental health histories
• Deliver exceptional patient experiences through telehealth platform interactions
• Support patients who may have tried multiple treatments and have challenging backgrounds
• Ensure efficient patient flow to minimize wait times and optimize care delivery
• Work collaboratively with clinical team to maintain high-quality patient care standards

Must-Have Requirements

• Active Registered Nurse (RN) license (preferred) or Medical Assistant certification
• Healthcare or medical background with direct patient care experience
• Strong communication and interpersonal skills for telehealth interactions
• Experience with customer service or patient relations
• Demonstrated empathy and ability to connect with patients struggling with mental health issues
• Comfort delivering compassionate care through video/telehealth platforms
• Proficiency with Chrome browser and computer technology
• Ability to work flexible shifts including evenings, weekends, and various time slots
• Bonus if you have experience with mental health or psychiatric nursing
• It helps if you have telehealth or remote patient care experience
• Bonus if you have Medical Assistant certification as alternative qualification

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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