Job Overview:

Our client is looking for a Bilingual Appointment Setter to serve as the first point of contact for parents interested in youth soccer programs. The ideal candidate is fluent in English and Spanish, confident on the phone, organized, and experienced in appointment setting or customer service. You will follow up with incoming leads, answer questions, schedule free trial classes, and maintain accurate lead and enrollment records across multiple systems.

Schedule: Saturday and Sunday, 10:00 AM - 2:00 PM ET, with 12 hours scheduled during weekday evenings; Part-time, 20 work hours per week

Responsibilities:

• Follow up with parents who inquire about youth soccer programs.
• Make outbound calls to interested leads and handle inbound inquiries.
• Schedule free trial classes and answer questions about program offerings.
• Follow up with leads who request callbacks at specific times.
• Record detailed notes and lead information in Excel and the Octosphere system.
• Connect enrolled children to their assigned classes in the system.
• Ensure waivers and confirmation emails are properly triggered.
• Maintain accurate and up-to-date CRM records.
• Clean and verify lead data during non-calling hours.
• Prepare reports and organize lead information for the following day's outreach.
• Support administrative tasks related to lead management and class enrollment.

Requirements:

• Fluent in English and Spanish, with excellent verbal communication skills.
• Previous experience in appointment setting, customer service, sales, or a similar phone-based role.
• Comfortable making outbound calls and handling inbound inquiries.
• Strong organizational skills and ability to manage follow-up schedules.
• Experience using CRM systems and maintaining accurate records.
• Ability to quickly learn new software platforms, including Octosphere.
• Comfortable using Quo or similar phone systems.
• Strong attention to detail and follow-through.
• Reliable internet connection and a quiet, professional workspace.

Preferred Qualifications:

• Experience working with parents, children, or family-oriented services.
• Experience in sports, recreation, or youth programs.
• Experience working with franchises or multi-location businesses.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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