YOUR ROLE: Appointment Setter

Schedule- Monday-Friday 5:00pm-9pm Saturday and Sunday 10am-6pm Mountain Standard Time

Responsibilities:

• Answer inbound calls from customers during evening and weekend shifts.
• Schedule appliance repair appointments directly into the company CRM.
• Map out appointments geographically to optimize technician travel.
• Provide professional customer service and address basic inquiries.
• Coordinate scheduling handovers with the weekday office person.
• Maintain accurate customer and scheduling records within the CRM.

Requirements:

• Strong verbal English communication skills with a neutral accent.
• Proficiency in reading and navigating maps for technician scheduling.
• Previous experience in appointment setting or dispatching roles.
• Ability to use CRM software for scheduling and data entry.
• Stable home office setup with high-speed internet and power backup.
• Highly organized with strong attention to detail.

Scope:

• Full-time coverage focused on nights and weekends.
• Mountain Time (MT) coverage from 5 PM - 9 PM on weekdays.
• Weekend availability from 8 AM - 6 PM (or similar shifts).
• Support for scheduling and basic customer triage.