Client Experience Support Associate

Job Type: Full-time (Monday – Friday, 8:00 AM – 5:00 PM CST)

Position Summary

We are looking for a dependable, detail-oriented, and self-motivated Client Experience Support Associate to join our growing Customer Experience organization. In this role, you will work behind the scenes to keep ticket queues moving and manage day-to-day administrative operations. You will free up our U.S.-based Customer Experience team to focus on direct, high-touch conversations by triaging tickets, completing data requests, and maintaining system accuracy.

This is a productivity-tracked role where precision, sharp organization, and consistent follow-through are essential to success.

Key Responsibilities

• Queue Management: Triage, categorize, and route inbound tickets to the appropriate queue or team member. Monitor queues continuously to ensure timely handling and flag items at risk of SLA delays.
• CRM & Administrative Support: Complete one-off administrative tasks, process data requests, and maintain clean, accurate records within our CRM system.
• Team Collaboration: Partner seamlessly with the U.S.-based Customer Experience team to keep daily workflows organized and escalate complex issues appropriately.
• Operational Knowledge: Maintain a deep working knowledge of company's services, tools, and internal escalation protocols.
• Outbound Communication: Handle light outbound communication via email or chat to complete task follow-ups and update stakeholders.

Qualifications & Requirements

• Hands-on experience with CRM platforms—Zoho Desk proficiency is strongly preferred.
• High attention to detail with a strong track record of data accuracy and follow-through.
• Ability to thrive in a productivity-tracked environment with dynamic task priorities.
• Excellent written communication skills for clear internal notes and light external chats/emails.
• Ability to work full-time hours matching 8:00 AM – 5:00 PM CST (Mon–Fri).