Overview

Join a fast-growing e-commerce company revolutionizing the way people engage with Bible studies and Christian literature. This role allows you to combine your passion for Christianity with top-notch customer service skills, supporting customers via email and live chat while helping them access high-quality Bible study resources and digital content.

Schedule

• 40 hours per week, Monday to Friday: 9:00 AM – 6:00 PM EST (1-hour unpaid break) 

Responsibilities

• Provide warm, empathetic, and knowledgeable support via email and live chat.
• Process order modifications, cancellations, and shipping address changes.
• Guide customers through website navigation and product selection.
• Act as a liaison between customers and internal teams to resolve issues.
• Handle shipping concerns, ensuring timely and accurate delivery.
• Provide expert assistance across e-commerce systems and podcast platforms.
• Contribute to customer service process improvements.
• Maintain detailed and accurate records of all customer interactions.

Requirements

• Previous customer service experience, preferably in e-commerce or religious goods sectors.
• Excellent written communication in English; able to convey complex information clearly.
• Strong problem-solving and proactive approach.
• Proficient with customer service software, e-commerce platforms, and administrative tools.
• Ability to work independently in a remote setting and manage time effectively.
• Patience, empathy, and a genuine desire to help others in their spiritual journey.
• Flexible and able to handle multiple priorities efficiently.
• Basic understanding of podcast platforms and willingness to learn new technologies.
• Commitment to confidentiality and discretion.

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.