Overview

Our client is looking for a strategic and tech-forward Logistics Manager to oversee and optimize global logistics operations for an omnichannel consumer brand. In this role, you will unify supply chain execution across the UK, EU, and US while managing 3PL partnerships, carrier contracts, and cost-to-serve performance. Leveraging ERP systems, integrations, and daily AI automation, you will eliminate operational friction and scale fulfillment across web, retail, trade, and B2B channels.

Schedule:

• Monday to Friday, 11 AM to 8 PM · London

Responsibilities

• Set the 12 to 24-month plan for the UK, EU, and US. Make data-driven decisions on stock allocation, site consolidation, or 3PL vs. in-house models. Run logistics as one unified operation supporting web, trade, retail, dropship, and B2B growth.
• Warehouse & Carrier Relationships: Manage 3PL partners across all sites commercially and operationally (SLAs, rate cards, contracts, and reviews). Oversee carriers, freight forwarders, and customs brokers, negotiating rates as volume scales.
• Order to Delivery Execution: Maximize on-time shipments, drive down exceptions across channels, ensure strict retailer EDI and routing compliance to prevent chargebacks, and proactively communicate delays to customers.
• Inbound, Stock & Returns: Lead receiving, inventory accuracy between warehouses and NetSuite, cycle counts, returns processing, and regional stock transfers with proper customs documentation.
• Cost to Serve & Financial Control: Audit monthly warehouse and freight bills, track cost-per-order by channel/region, and continuously drive cost reductions.
• AI Strategy & Technical Systems: Own logistics AI and automation strategy. Build and refine NetSuite workflows, Celigo integrations, APIs, EDI, and dashboards. Daily usage of AI (such as Claude) to reduce manual tasks so team handles only exceptions.
• Team Leadership: Develop and lead the logistics team, define weekly KPIs, hold regular team meetings, and upskill staff on custom systems and AI tools.

Requirements

• 3+ years as a logistics manager (or similar) overseeing 3PL relationships for an omnichannel consumer brand (D2C, trade, retail).
• Hands-on experience developing and executing logistics strategy in the UK, EU, and US, including post-Brexit customs.
• Proven commercial capability in negotiating 3PL/carrier contracts and line-item bill audits.
• Technical systems fluency: ERP (NetSuite preferred), Celigo/integration tools, EDI, SQL/SuiteQL, APIs, scripting, and leveraging AI for building tools.
• Daily practical use of AI tools to eliminate operational friction.

Nice to have

• Retailer EDI compliance (856, 940, 945), dangerous goods handling (lithium batteries), experience in lighting/furniture/homeware sectors, Shopify, and scaling operations during rapid growth.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.