Job Overview

Our client is looking for a Medical Appointment Scheduling & Patient Support Specialist to act as the first point of contact for hundreds of patients daily, managing appointments and addressing their care-related concerns. This isn’t just answering phones - you’ll be helping patients navigate their pain management treatment, ensuring they get the appointments they need when they need them. You’ll work as part of a dedicated team handling high-volume operations while making a meaningful difference in healthcare accessibility.

Schedule Monday - Friday, 8:00 AM - 5:00 PM PST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Schedule patient appointments across multiple pain management clinic locations throughout California
• Check and confirm appointment statuses for existing patients seeking care updates
• Handle inbound calls regarding patient medication status and prescription inquiries
• Process appointment modifications and cancellations with attention to patient needs
• Provide compassionate customer service support for patients calling about their care
• Manage high-volume inbound call flow as part of a team processing 400-500 daily calls
• Maintain accurate patient information and appointment scheduling systems
• Coordinate between multiple clinic locations to optimize patient scheduling

Requirements

• Professional English communication skills, both verbal and written
• Previous experience in the medical field (phone support, authorization processing, or healthcare-related roles)
• Professional phone manner with a patient-focused approach
• Experience with EMR, appointment scheduling systems, and customer service protocols is required
• Knowledge of using ECW (eClinicalWorks)
• Ability to handle high-volume call environments with composure
• Candidates must be able to adapt quickly to change, remain calm under pressure, welcome client feedback as an opportunity to grow, and approach challenging callers with professionalism and empathy
• Experience working Pacific Time hours

Qualifications

• Familiarity or comfort with medical terminology and insurance processes

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.