Job Overview

Our client is looking for a professional who will be the voice of exceptional hospitality for a dynamic restaurant group, directly impacting guest satisfaction and loyalty with every interaction. This role puts you at the center of the guest journey, where you’ll manage high-volume communications across multiple channels while helping create memorable dining experiences. You’ll work with cutting-edge restaurant technology and be part of a fast-paced environment where every conversation matters.

Schedule

Monday - Friday, 10:30 AM - 8:00 PM SGT, with 1.5 hours unpaid break (40 work hours per week)

Responsibilities

• Handle incoming phone calls from restaurant guests for reservations and general inquiries
• Manage guest communications through the Zendesk platform, responding to WhatsApp, SMS, and email messages
• Input and manage restaurant reservations using SevenRooms table management system
• Resolve guest issues and concerns across multiple communication channels
• Provide exceptional customer service that enhances the overall guest experience
• Maintain accurate records of guest interactions and reservation details
• Support a seamless guest journey from initial inquiry to reservation completion
• Collaborate with restaurant teams to ensure smooth operations and guest satisfaction

Requirements

• Strong communication skills for phone-based customer service
• Must have restaurant or hospitality industry experience
• Excellent problem-solving skills for handling guest inquiries and issues
• Professional phone manner and written communication skills
• Ability to multitask effectively across different communication channels

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.