Dispatcher & Customer Service Agent | Garage Door Repair and Installation Services | Remote

Role Name: Dispatcher

Schedule: 8:00 AM - 4:00 PM, full-time with one day off per week (day to be confirmed)

Client Timezone: Not specified

Client overview

Our client is a growing US-based garage door repair and installation business. They serve homeowners with fast, dependable service and run a team of five to six technicians in the field. Strong marketing drives a steady flow of inbound leads, and they are building a customer-first operation to turn those leads into booked jobs.

Job description

You will be the voice of the business and the link between customers and technicians. You will answer calls, respond quickly to new leads, and turn them into booked appointments. You will keep schedules running smoothly and the owner informed. Working directly with the owner, you will have real ownership and a visible impact on revenue, customer satisfaction, and day-to-day operations.

Responsibilities

• Answer incoming customer calls promptly and professionally to protect the brand's first impression
• Follow up with new leads within 60 seconds to maximise the return on marketing campaign spend
• Book appointments for leads and keep the CRM accurate and up to date
• Act as the link between customers and technicians so jobs run smoothly
• Monitor technician schedules and confirm that technicians arrive on site on time
• Keep the owner informed of schedule changes and escalate urgent issues

Must-have requirements

• Excellent spoken English that is clear, well articulated and relatable to a U.S. audience
• Prior dispatch or appointment-scheduling experience
• Experience using a CRM
• Highly reliable and available for the full shift, with a backup power and internet plan
• Strong communication and customer service skills
• Ability to work independently and manage time-sensitive tasks

Nice-to-have requirements

• Bonus if you have worked in home services or the trades
• It helps if you are comfortable handling a high volume of inbound calls and leads
• Bonus if you have experience coordinating field teams or technician schedules

Why join this team

• Fully remote, full-time role with a consistent 8:00 AM to 4:00 PM schedule
• One day off per week
• Work directly with the business owner, with clear expectations and open communication
• A meaningful role handling 10 to 30 inbound leads per day, with visible impact on the business
• Work alongside a team of five to six technicians
• Growth opportunity as the team expands, including a possible second dispatcher in the future

Apply now. Start helping.