Job Overview

Our client is looking for an articulate, high-energy Appointment Setter with natural warmth, executive polish, and a consultative telephone presence tailored to a luxury clientele. In this role, you will be the primary human touchpoint for warm leads who have already raised their hands and expressed interest in assisted stretching. Rather than relying on aggressive, high-pressure telemarketing tactics, you will employ an empathetic, relationship-first approach that uncovers mobility challenges, educates prospects on personalized stretch therapy, and schedules high-commitment studio sessions. Working across two strategic, high-contact time blocks each weekday (9:00 AM – 11:00 AM and 6:00 PM – 8:00 PM ET), your performance directly drives studio foot traffic—rewarded with commissions for every client who attends their session.

Schedule

Monday - Friday, 9:00 AM - 11:00 AM and 6:00 PM - 8:00 PM ET (20 work hours per week)

Responsibilities

• Consultative Outreach & Relationship Building:
  • Connect with inbound, warm prospects using an empathetic, white-glove communication style that mirrors a five-star wellness concierge.
  • Conduct discovery conversations using an established consultative framework to uncover mobility limitations, chronic tension, or fitness recovery goals.
  • Position the physical and lifestyle benefits of one-on-one assisted stretching clearly and compellingly without resorting to pushy sales pressure.
• Structured Lead Cadence & Pipeline Reactivation:
  • Execute a disciplined, multi-touch nurture cadence across phone, SMS, and email (tracking structured touchpoints at Day 3, 5, 7, 14, and 30).
  • Mine and re-engage dormant studio leads within the CRM, rekindling interest and converting inactive contacts into booked introductory sessions.
  • Maintain spotless CRM hygiene, logging conversation notes, mobility concerns, client objections, and scheduling updates in real time.
• Appointment Confirmation & Show-Rate Optimization:
  • Guide prospects into confirmed intro sessions, aligning availability with in-studio stretch therapist rosters.
  • Execute multi-step pre-appointment confirmation protocols (reminder calls, personalized SMS check-ins, studio directions) to lock in attendance.
  • Track show rates and conversion metrics, collaborating with studio leadership to continually optimize outreach scripts and timing.

Requirements

• Appointment Setting & Telephony Experience: Proven track record in outbound lead nurturing, consultative appointment setting, or premium customer service.
• Luxury Tone & Flawless English: Exceptional, polished spoken and written English with a warm, refined demeanor and neutral accent that naturally resonates with high-net-worth clients and corporate professionals.
• Consultative Discovery Skills: Strong active listening abilities, capable of building immediate rapport and guiding prospects through pain-point discovery without transactional pressure.
• Split-Shift Availability: Full willingness and discipline to commit to the designated 2-hour morning block (9:00 AM – 11:00 AM ET) and 2-hour evening block (6:00 PM – 8:00 PM ET), Monday through Friday (20 hours total per week).
• CRM & Follow-Up Discipline: Meticulous attention to detail regarding multi-stage follow-up schedules, pipeline stages, and contact logging.
• Home Office Infrastructure: Dedicated, quiet remote workspace with a noise-canceling headset, dependable computer, and high-speed internet with power and connection backups.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.