Job Overview

Our client is seeking an articulate, detail-oriented Promotional Products Sales Coordinator with direct, hands-on experience in the Australian promotional products industry.

In this critical dual-focus role, you will bridge the gap between incoming client inquiries and factory production. You will assist the sales team by qualifying inquiries, preparing price quotes, and communicating with Australian B2B buyers, while simultaneously coordinating production schedules, proof approvals, decorator handoffs, and logistics dispatch. The ideal candidate possesses strong knowledge of Australian merchandise suppliers and decoration methods, paired with exceptional verbal and written English communication skills.

Client Overview

Our client is an established Australian promotional merchandise and custom-branded products company based in Paddington, NSW catering to corporate clients, marketing agencies, and event organizers nationwide, they supply a diverse catalog of branded merchandise—from corporate apparel and drinkware to tech accessories and event giveaways. Committed to fast turnaround times, competitive pricing, and high-quality decorative finishes, they are onboarding a dedicated Promotional Products Sales Coordinator to manage order lifecycles and support daily customer sales workflows.

Schedule

• Monday - Friday, Business Hours AEST/AEDT (20 work hours per week)

Responsibilities

Sales Support & Client Quoting

• Respond promptly and professionally to inbound client inquiries regarding branded merchandise, stock availability, and lead times.
• Source product options from trade supplier portals and calculate accurate pricing markups.
• Prepare, format, and dispatch detailed, professional sales quotes and product proposals to Australian corporate clients.
• Conduct proactive follow-ups on submitted quotes to secure order confirmations and deposit payments.
• Maintain clean client records, inquiry histories, and sales opportunity pipelines within the CRM.

Production Coordination & Artwork Proofing

• Coordinate with graphic designers, decorators, and local trade suppliers to generate and verify digital visual proofs.
• Manage the client artwork approval process, ensuring color matches (PMS/Pantone), print positioning, and sizing meet exact specifications.
• Liaise with Australian trade suppliers and print houses to secure production slots and monitor factory queue times.

Order Tracking, Dispatch & Logistics

• Monitor open purchase orders from placement through decoration and dispatch, proactively resolving production bottlenecks or inventory delays.
• Inspect post-delivery logistics, confirm client receipt and satisfaction, and resolve any decoration or quantity discrepancies.
• Support final order invoicing and supplier bill reconciliation.

Requirements

• Industry Experience (Non-Negotiable): Minimum 2+ years of direct experience working within the Australian promotional products, corporate gifting, or branded merchandise industry.
• Merchandise & Decoration Knowledge: Strong working knowledge of standard branding techniques (screen printing, pad printing, embroidery, laser engraving, DTF/digital transfer, sublimation) and local Australian trade suppliers.
• English Fluency: Excellent verbal and written English communication skills suitable for direct liaison with Australian corporate executives and local suppliers.
• Order & Production Coordination: Proven ability to manage the complete order lifecycle from initial quote to factory PO, proof sign-off, and courier tracking.
• Deadline & Detail Orientation: Rigorous attention to detail regarding PMS colors, vector file standards, order quantities, and strict event deadlines.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.