Location: Remote (Philippines-based)

Employment Type: Full-Time

Reporting To: General Manager / Executive Leadership

About the Role

We are seeking a driven, commercially sharp General Manager – Sales & Operations to lead our day-to-day sales execution and operational teams in the Philippines.

In this role, you will take full ownership of the frontline team. Rather than managing from behind a desk or delegating from the sidelines, you are expected to actively work alongside the team, dig into live pipelines, enforce accountability, and directly drive deal conversions. You will serve as the operational anchor on the ground, ensuring targets are met and operational bottlenecks are resolved quickly while working directly with executive leadership.

Key Responsibilities

• Direct Pipeline & Sales Leadership: Actively run daily sales operations, run morning standups, track live files, and intervene directly in complex or stalled opportunities to accelerate conversions.
• Team Execution & Accountability: Set clear performance benchmarks, monitor individual daily activity, and manage the team directly to ensure consistency across outreach, follow-up, and deal closure.
• Fintech & Lending Workflow Management: Maintain oversight of deal flow across sales and operational handoffs, working closely with underwriting and administration to ensure files progress without delays.
• Escalation & Problem Solving: Serve as the senior point of escalation for operational hurdles, customer inquiries, and commercial bottlenecks, stepping in with pragmatic, immediate solutions.
• Executive Alignment & Reporting: Report directly to the General Manager with transparent reporting on key performance metrics, pipeline health, conversion rates, and team capacity.
• Process Discipline: Identify inefficiencies in customer journeys and CRM workflows, refining internal routines to keep operational output high and friction low.

What We Are Looking For

• Fintech / Financial Services Experience: Demonstrated background in commercial lending, SME finance, banking, or fast-paced fintech operations. You understand credit workflows, financial products, and how to assess commercial risk.
• Active Frontline Leadership: Proven ability to lead by example. You naturally dive into details, listen to calls, review pipeline stages, and show the team how to move deals forward rather than merely assigning tasks.
• Independent Drive: Highly self-directed with a bias toward action. You identify operational gaps and fix them independently without waiting for instructions or hand-holding.
• High-Paced Adaptability: Comfortable working within a lean, fast-scaling financial technology environment where priorities and deal flows evolve quickly.
• Communication & Negotiation: Exceptional verbal and written English communication skills, with the ability to influence stakeholders, negotiate commercial terms, and command respect across the team.

Preferred Qualifications

• Prior experience managing Philippine-based offshore teams for international financial institutions or lending platforms (Australia/US market exposure is an advantage).
• Solid proficiency in modern CRM platforms, loan origination software, and workflow tracking tools.
• Strong analytical ability to interpret daily unit economics, conversion funnels, and performance data.