Client Fulfillment Operations Assistant

Schedule- Monday-Friday 7:00am to 4.00pm CST, includes 1hours break

Responsibilities:

• Manage shared customer support email inbox and maintain visibility for internal teams.
• Process order requests, fulfillment tasks, and manage data updates via internal MIS system.
• Handle event item requests and coordinate details for pharmaceutical and corporate clients.
• Communicate professionally with B2B clients via email and eventually phone or chat.
• Run reports, generate shipping labels, and handle general administrative duties using Excel.

Requirements:

• Proficiency in Microsoft Office, specifically Excel, Outlook, and Teams.
• Excellent written and verbal English communication skills.
• Strong attention to detail and ability to troubleshoot client fulfillment requests.
• Willingness to commit long-term (2-3+ years) for extensive proprietary software training.
• Reliable computer setup and high-speed internet connection for remote work via VPN.

Scope:

• Full-time schedule working US hours (7:00 AM to 4:00 PM).
• Remote work arrangement securely connecting to company environment via VPN.
• Ability to shadow senior team members and learn proprietary applications over a 1-year period.
• Flexibility to take on evolving tasks within fulfillment and customer management operations.

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