Job Overview:

We are seeking a detail-oriented, proactive full-time Case Manager / Evidence Support Specialist to join our legal operations team. In this role, you will manage evidence files, organize medical records, draft and dispatch legal demand packages, handle No-Fault denials, and serve as a reliable point of contact for clients. The ideal candidate possesses exceptional organizational skills, strong attention to detail, and proficiency in legal case management software (such as Filevine) to ensure seamless and accurate case maintenance.

Schedule:

• Monday to Friday, 8:30 am to 5:00 pm (US Eastern Time), with a 30-minute unpaid break (37.5 hours per week)

Responsibilities:

• Evidence & Medical Records Management: Organize digital evidence folders, review and separate medical records as needed, and track property damage documentation.
• Demand Package Workflow: Draft comprehensive legal demand letters, transmit demands directly to insurance adjusters, and document incoming demand offers.
• Insurance & Claims Support: Process and manage No-Fault denials and track related insurance correspondence.
• Client Liaison & Regular Follow-Ups: Maintain consistent contact with clients on a 90-day cadence to obtain updates regarding work status, medical treatments, accident/injury status, photos/videos, and out-of-pocket expenses.
• Case Management System Hygiene: Ensure all fields, data boxes, and records within Filevine are thoroughly completed, updated, and accurate.

Requirements:

• Proven experience in legal case management, personal injury support, or paralegal/legal assistant work.
• Familiarity with personal injury workflows, medical record organization, and insurance demand processes.
• Working knowledge of or direct hands-on experience using Filevine (or similar legal case management software).
• Strong written and verbal English communication skills for drafting demand letters and conducting regular client follow-ups.
• High attention to detail, strong data-entry accuracy, and excellent document organization skills.
• Self-motivated and reliable with the ability to manage recurring task cadences in a remote environment.

Highly-Regarded Experience:

• Prior experience handling No-Fault insurance claims and denials.
• Demonstrated background communicating directly with US insurance adjusters and medical providers.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.