Job Description:

You will be the first voice clients hear and the person who keeps the firm running smoothly. You will take charge of the front office, handling calls with professionalism and calm, keeping the attorneys' calendars on track, and moving new matters forward through timely intake and signed engagement agreements. Your work will free up the existing receptionist to focus on data entry and legal assistant tasks, so your impact on the team will be immediate and visible. As the firm grows, you will also have the chance to expand into social media support and help strengthen its online presence.

Client Overview:

Our client is an established law firm with operations in Florida and New York, serving individuals and families across a range of legal matters, including guardianship. The firm runs a busy front office where responsive, compassionate client communication is central to everything it does. Its attorneys and support staff work as a close-knit team, and the firm is growing its capacity and online presence.

Schedule:

• Monday to Friday, 8:30 am to 5:00 pm (or 9:30 am to 5:00 pm) (US Eastern Time, 40 hours per week)

Responsibilities:

• Answer and manage incoming client calls professionally, including handling multiple calls at once
• Schedule appointments and maintain the calendar to keep the attorneys' day running smoothly
• Follow up with clients to ensure intake forms are completed on time
• Make sure engagement agreements are sent and signed to keep new matters moving
• Respond to emails and support day-to-day front-office communication
• Support social media efforts to strengthen the firm's online presence, and handle ad hoc tasks as needed

Must-Have Requirements:

• Fluent in both English and Spanish, with clear and professional spoken English
• Strong customer service experience and a client-first approach
• Ability to multitask and stay calm under pressure when handling several calls
• Some experience with social media is a plus
• Strong written and verbal communication skills
• High level of attention to detail and ability to work independently
• Must have experience with social media assistance

Nice-to-Have Requirements:

• Law firm or professional services front-office experience is preferred.
• Comfort and proficiency with VoIP phone systems is strongly desired.
• Experience managing or supporting a business's social media and online presence is a plus.

Why Join This Team:

• Full-time remote role with 7-8 hours per day on a consistent Eastern Time schedule
• Work with an established law firm serving clients in Florida and New York
• Collaborate closely with attorneys and an existing receptionist in a supportive team
• Use the firm's existing VoIP system for a streamlined calling workflow
• Opportunity to grow into social media support as the firm's needs expand

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.