Overview:

Our client is an established short-term rental property management business operating a large portfolio of Airbnb listings. As an Overnight Guest Support Specialist ( Airbnb | Short-Term Rentals), you will be the first point of contact for guests while the rest of the team is offline, keeping every message answered and every arrival smooth. You will use your own judgment and methods to resolve routine issues, spot true emergencies, and hand off clear notes so the daytime operations manager can pick up right where you left off. Your calm, professional communication will directly protect guest satisfaction and the brand's reputation.

Schedule: Monday - Friday, 12:00 AM - 5:00 AM EST

Responsibilities:

• Respond to guest messages promptly and professionally during overnight and weekend hours
• Support late-night and early-morning arrivals, including guests checking in through lock boxes
• Resolve routine guest issues independently whenever possible
• Distinguish emergencies from routine issues and escalate only urgent matters to the manager
• Log maintenance requests and guest issues clearly so the daytime operations manager can follow up the next day
• Keep track of each unit's status to ensure nothing is missed

Must-Have Requirements:

• Great communication skills with a respectful, professional tone
• Some customer support or guest communication experience (Extensive experience not required)
• Strong organizational skills to track multiple units and requests
• Sound judgment and ability to work independently overnight
• Reliability and timely responsiveness
• Comfort working overnight shifts and weekends

Nice-to-Have Requirements:

• Bonus if you have experience in hospitality or short-term rental guest support
• It helps if you are comfortable supporting guests arriving from other countries at late hours

Why Join This Team?

• Remote, part-time role with a minimum of 20 hours per week
• Shared roster with one other assistant for seven-day overnight coverage
• Freedom to use your own methods to work efficiently, as long as nothing is missed
• Extensive experience not required, so it is a great entry point into guest communication
• Supportive reporting line to the operations manager through regular communication channels

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.