Job Overview:

Supporting our many global customers and team members with payroll-related questions. We believe in collaboration and consistency, which is why our client is looking for someone who can work closely with cross-functional teams. Our client is looking for a dynamic and analytical candidate who is excited to learn new technologies.

Schedule:

• Monday to Friday, 8:30 am to 4:30 pm (US Eastern Time) with a 30-minute paid break (40 hours per week)
• Note: Flexibility in choosing working hours is available once the agent is confident in work processes and can work independently)

Responsibilities:

• Provide front-end client support via email for technical, procedural, and pay concerns
• Respond promptly and provide helpful support to clients through Zendesk
• Resolve issues related to payroll and invoices with the help of cross-functional teams

Requirements:

• Strong customer service and English communication skills (both written and oral)
• Introductory level of payroll or finance experience / knows how to read an invoice and a payslip and do basic calculations
• Familiarity with Zendesk or ticketing software
• Strong problem-solving and analytical skills
• Ability to work both independently and collaboratively
• Ability to interact professionally with customers

Key Performance Metrics:

• 6+ resolved emails per day
• 87% CSAT
• 67% of tickets solved within 72 hours

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.