Job Overview

Our client is a full-service real estate marketing and media business that helps real estate professionals, property developers, hospitality businesses, and brands elevate their marketing with high-quality visual content and creative solutions. From professional photography and cinematic video production to 3D virtual tours, social media content, and other marketing assets, our client helps customers showcase their properties and brands effectively by combining creative expertise with a strong focus on client experience, reliability, and results.

Our client is looking for a client-focused Account Manager / Project Manager to build strong client relationships, understand business and marketing objectives, and coordinate projects from initial discussions through final delivery. This role combines account management, project coordination, and marketing support. You’ll serve as a primary point of contact for clients, helping them identify opportunities, develop ideas, and turn their goals into actionable projects while working closely with internal creative and production teams to ensure projects are clearly scoped, appropriately assigned, and delivered on time.

Client Overview The client is a full-service real estate marketing and media company dedicated to delivering high-quality visual content—including photography, cinematic video, 3D virtual tours, and social media assets—to real estate professionals, property developers, hospitality businesses, and elevated brands across North America.

Schedule Monday - Friday, 8:00 AM - 5:00 PM Mountain Standard Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for assigned clients and build strong, long-term relationships.
• Communicate with clients through video calls, phone calls, email, and other channels.
• Understand clients’ needs, business objectives, challenges, and marketing goals.
• Proactively identify ways to improve client satisfaction, strengthen relationships, and grow existing accounts.
• Manage client expectations and address questions, concerns, and project-related issues professionally.

1. Project Management and Coordination

• Manage projects from initial client discussions and ideation through execution and final delivery.
• Gather project requirements, clarify deliverables, establish timelines, and communicate expectations.
• Coordinate with internal creative, marketing, photography, videography, editing, and other relevant teams to ensure projects are assigned appropriately.
• Track project progress, deadlines, deliverables, and outstanding client approvals.
• Follow up with internal stakeholders to keep projects moving and resolve bottlenecks.
• Ensure deliverables meet client expectations and are completed within agreed timelines.

1. Marketing Support and Strategic Recommendations

• Develop a general understanding of marketing principles, content strategy, branding, and digital marketing.
• Understand how clients can use visual content and creative assets to support their marketing objectives.
• Recommend relevant services, content ideas, and project approaches based on clients’ goals.
• Help clients turn initial ideas into practical, actionable projects.
• Identify opportunities for additional services that align with client needs, such as photography, video production, social media content, and other marketing assets.
• Work with internal teams to ensure proposed solutions are feasible and aligned with client objectives.

1. Internal Communication and Collaboration

• Act as the link between clients and internal teams, ensuring requirements and expectations are clearly communicated.
• Provide creative and production teams with accurate project briefs, client feedback, and relevant reference materials.
• Coordinate revisions, approvals, and changes in project scope.
• Maintain organized client records, project documentation, and status updates.
• Participate in internal meetings to review project progress, priorities, and potential challenges.

1. Account Growth and Client Retention

• Maintain regular communication with clients to understand their evolving needs and upcoming projects.
• Build trust through proactive support, reliable follow-through, and thoughtful recommendations

Requirements

• 4–5 years of relevant professional experience in account management, project management, client success, marketing coordination, or a similar client-facing role.
• Excellent spoken and written English, with clear, natural, and easily understood verbal communication.
• Confidence communicating with North American clients through video calls, phone calls, and email.
• Familiarity with North American business culture, communication styles, and professional expectations.
• Strong relationship-building, interpersonal, and client management skills.
• A general understanding of marketing, branding, content creation, and digital marketing concepts.
• Proven ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to turn client ideas and business needs into clear project requirements and actionable next steps.
• Comfort coordinating with multiple teams and stakeholders to support successful project delivery.
• Proactive problem-solving skills and the ability to manage client expectations professionally.
• Ability to work independently in a remote environment while collaborating with a distributed team.

Qualifications

• Experience working with creative or marketing agencies, media production companies, or digital marketing teams.
• Exposure to real estate, property marketing, hospitality, or other industries that rely on visual content.
• Experience coordinating photography, videography, graphic design, social media, or content production projects.
• Familiarity with project management and client relationship management tools such as Asana, ClickUp, Monday.com, HubSpot, or similar platforms.
• Experience identifying opportunities for account growth, upselling, and cross-selling services.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.