Job Overview: 

We are seeking a results-driven Sales Support Specialist with strong English communication skills and a proven background in sales, lead generation, and pipeline management. The ideal candidate will be responsible for managing incoming leads, conducting timely follow-ups, qualifying prospects, maintaining accurate CRM records, and supporting the sales process to drive conversions and business growth.

This role requires someone who is proactive, organized, persuasive, and comfortable engaging with prospective customers through calls, emails, and other communication channels. Candidates must also have a reliable work-from-home setup, including backup power, to maintain consistent productivity during power interruptions.

Schedule: Remote, Full Time | Monday - Friday, 10:00 AM - 7:00 PM EST, with 1-hour unpaid break (8 hours per day/40 hours per week).Flexibility to work on weekends when required is essential.

Responsibilities

• Lead Management: Receive, organize, qualify, and manage incoming leads to ensure timely and consistent follow-up.
• Sales Outreach: Conduct inbound and outbound calls, send emails, and engage prospects through appropriate communication channels.
• Lead Qualification: Identify potential customers' needs, assess their suitability, and determine opportunities for conversion.
• Follow-Up and Conversion: Maintain consistent communication with prospects, nurture leads, address initial inquiries, and help move opportunities through the sales pipeline.
• CRM Management: Maintain accurate customer information, lead statuses, call notes, follow-up schedules, and sales activity records.
• Appointment Setting: Schedule sales calls, consultations, and meetings with qualified prospects when required.
• Sales Pipeline Monitoring: Track lead progress, identify pending opportunities, and ensure no qualified leads are overlooked.
• Reporting and Documentation: Prepare regular reports on lead activity, outreach efforts, follow-ups, and conversion performance.
• Customer Relationship Management: Deliver a professional and positive experience to prospects throughout the sales process.
• Process Improvement: Identify opportunities to improve lead response times, follow-up strategies, and sales workflow efficiency.
• Schedule Flexibility: Accommodate weekend work when needed, based on business requirements and agreed working arrangements.

Requirements

• Proven experience in sales, lead management, lead generation, appointment setting, or a similar role at least 2 years.
• Strong written and spoken English, with the ability to communicate clearly, confidently, and professionally.
• Experience managing sales pipelines, prospect databases, and customer follow-up activities.
• Familiarity with CRM platforms such as HubSpot, Salesforce, Pipedrive, or similar tools.
• Experience with using Zoho tool is a MUST.
• Strong phone communication, persuasion, negotiation, and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple leads and follow-up schedules while meeting deadlines and targets.
• Comfortable making outbound calls and handling customer inquiries.
• Proficiency in Google Workspace, Microsoft Office, and standard online communication tools.
• A reliable computer, stable internet connection, and a dedicated work environment.
• Reliable backup power setup, such as an inverter or an equivalent solution, to support uninterrupted work during power outages.
• Willingness to work on weekends when required.
• Ability to work independently, demonstrate initiative, and maintain consistent performance in a remote environment.

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home
  

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.