Overview

Our client is looking for a high-energy, articulate Mortgage Lead Qualification Specialist (US Account) with proven outbound call center experience to join their U.S. mortgage team. In this role, you will act as the primary brand ambassador, reaching out to warm, high-intent prospects seeking home loan and refinancing options. Using clear communication and sharp objection-handling skills, you will evaluate borrower eligibility and execute live transfers directly to licensed Loan Officers.

Schedule:

• 9:00 AM to 6:00 PM Central Time (CT)

Responsibilities

• High-Volume Outbound Outreach: Execute daily outbound calling campaigns using auto-dialer systems to engage warm, high-intent prospects who submitted inquiries for home purchase or refinance options.
• Lead Qualification & Script Execution: Conduct structured, natural conversations to evaluate borrower eligibility, financial goals, property timelines, and basic qualification metrics.
• Live Warm Transfers: Build instant trust over the phone and seamlessly hand off fully qualified, interested prospects live to licensed Loan Officers.
• Objection Handling & Lead Retention: Confidently address common borrower hesitations, overcome early pushback with high energy and tact, and keep prospects engaged.
• CRM & Dialer Operations: Accurately log all call dispositions, qualifying notes, transfer statuses, and follow-up tasks inside the CRM in real time.
• Pipeline Monitoring: Manage daily assigned lead queues to ensure rapid speed-to-lead response times and diligent follow-up.
• Compliance & Collaboration: Adhere to strict U.S. mortgage compliance rules and lead-handling procedures while collaborating with team leaders to optimize transfer conversion rates.

Requirements

• Crystal-Clear Spoken English: Exceptional verbal communication with immaculate pronunciation and a polished phone presence.
• High Energy & Drive: Dynamic, upbeat tone that commands attention, builds fast rapport, and maintains high motivation across high-volume dialing shifts.
• Outbound Call Center Experience: Minimum 2+ years of hands-on experience in high-volume outbound calling, telesales, lead qualification, or appointment setting inside a structured call center environment.
• Shift Availability: Ability to consistently work full U.S. business hours (9:00 AM – 6:00 PM Central Time).

Preferred Qualifications

• Prior experience in U.S. mortgage, real estate, consumer finance, or banking.
• Familiarity with basic U.S. home loan terminology (e.g., conventional, FHA, VA, purchase vs. refi, equity).

Technical & Work Environment

• Hardware Setup: High-performance computer setup with dual monitors (preferred) and a dedicated noise-canceling USB headset.
• Connectivity: High-speed, stable fiber internet connection with a reliable backup option.
• Workspace: Quiet, dedicated home office space free from background noise.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.