Job Overview:

Are you an experienced medical receptionist with at least 2 years in healthcare administration and a background in mental health or psychiatric care?

As our Medical Receptionist for a newly launched psychiatric practice, you will serve as the primary patient-facing contact, managing inbound/outbound communications, appointment scheduling, and recordkeeping. We are seeking a proactive professional skilled in EHR/practice management software who can build and refine administrative workflows to help set the standard for our growing clinic. 

Client Overview:

A newly launched psychiatric clinic is building its administrative foundation from the ground up and needs the right person to help it grow. The practice is dedicated to delivering compassionate, high-quality mental health care, and is seeking a skilled professional to serve as the primary point of contact for all patient-facing communications. This is a rare opportunity to join a healthcare operation at its inception and play a defining role in shaping the patient experience.

Schedule:

Monday - Friday, 9:00 AM - 5:00 PM AWST (40 work hours per week)

Responsibilities:

• Manage all inbound and outbound calls to ensure patients are attended to promptly and professionally
• Coordinate appointment bookings and scheduling to optimize the psychiatrist's calendar
• Handle email correspondence and respond to patient inquiries in a timely manner
• Maintain accurate patient records and ensure all administrative documentation is up to date
• Support the front-end operations of a newly launched psychiatric clinic

Requirements:

• Minimum 2 years of experience in a medical receptionist or healthcare administration role
• Familiarity with HIPAA compliance and handling sensitive patient information
• Strong verbal and written communication skills
• High level of attention to detail and organizational ability
• Ability to work independently in a remote setting with minimal supervision

Qualifications:

• Prior experience in a mental health or psychiatry clinic setting
• Familiarity with electronic health record (EHR) or practice management software
• Experience setting up or improving administrative workflows in a new or growing practice

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Full-time, stable engagement supporting a practice during its exciting launch phase
• Ground-floor opportunity to shape the administrative culture and processes of a new clinic
• Serve as the primary point of contact — your work has direct, visible impact on patient experience
• Meaningful work in the mental health space, supporting a psychiatrist focused on quality patient care

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.