Job Overview:

Our client is seeking a Medical Spa Receptionist to serve as the warm, professional voice that clients hear from the moment they first call through to their post-treatment check-in. In this role, you will own the full client communication experience, manage a dynamic appointment calendar, convert inbound and outbound leads into booked consultations, and ensure every client feels heard, cared for, and confident in their next visit. This is a high-impact role where your communication skills and organizational precision directly drive revenue and client retention for a thriving medical spa.

Schedule: Full-time role; 36 work hours per week (CT)

• Tuesday, 9:30 AM - 5:30 PM

• Wednesday - Thursday, 10:00 AM - 5:30 PM

• Friday, 9:30 AM - 4:30 PM

• Saturday, 10:00 AM - 4:00 PM

Responsibilities:

• Answer inbound calls and provide a professional first point of contact for new and existing clients.
• Schedule consultations, services, and appointments for new customers and returning clients.
• Manage rebooking and rescheduling of existing appointments to maintain an organized calendar.
• Conduct outbound calls to 3–5 daily leads, leave voicemails, and send follow-up texts to drive conversions.
• Perform post-service follow-up calls within 24 hours to check on client well-being and address any concerns.
• Handle administrative tasks during downtime, such as inbox management, calendar organization, and email follow-ups.

Requirements:

• Prior experience in a receptionist or customer service role, preferably within a medical spa or healthcare environment.
• Strong verbal communication skills with a professional and friendly phone manner.
• High level of attention to detail when managing schedules and client records.
• Ability to handle sensitive client information in compliance with HIPAA standards.
• Self-motivated with the ability to stay productive during periods of low call volume.

Preferred Qualifications:

• Experience with medical spa scheduling software or practice management tools.
• Prior experience handling outbound lead follow-up or sales-support calls in a wellness or healthcare setting.
• Familiarity with CRM or client communication platforms used to manage text and email outreach.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.