Schedule: Monday - Friday, 8 am - 5 pm Oklahoma City, OK (includes 1 hr unpaid break)

Key Responsibilities:
● Respond to customer inquiries via email, chat, and occasionally phone
● Use Excel to organize and import order data accurately into fulfillment systems
● Process and track orders using Shopify and Veracore OMS, along with platform- specific tools like OrderDesk
● Monitor tickets in Gorgias and route them per internal SOPs
● Manage order changes, returns, replacements, and personalization updates
● Liaise with the warehouse team to ensure timely order fulfillment
● Follow platform-specific procedures (e.g., Amazon, Etsy, Wayfair, Walmart)
● Handle tracking inquiries and backorder communications
● Document all interactions and resolutions clearly and professionally

Requirements

<sup>● At least 1 year of customer service experience, preferably in e-commerce
● Intermediate to advanced proficiency in Microsoft Excel (e.g., filters, pivot tables, CSV imports)
● Experience with Shopify is strongly preferred; knowledge of other OMS or WMS platforms a plus
● Familiarity with Gorgias or other helpdesk platforms
● Strong English communication skills, both written and verbal
● Self-motivated with excellent time management and problem-solving skills
● Reliable internet connection and a quiet home office environment

Preferred Experience (a plus, but not required):
● Handling Etsy, Amazon, or Wayfair customer service
● Using Veracore OMS or OrderDesk</sup> 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.