Job Overview

Our client is looking for a Bilingual Customer Support Trainer to engage in hands-on conversational work where bilingual fluency directly improves how companies serve their global customers. In this role, you will role-play realistic customer support conversations in two languages to help train next-generation AI systems. You will engage in natural, unscripted dialogues that mirror real customer service scenarios, contributing 30-35 hours per week to a large-scale project with room to grow as the partnership expands.

Client Overview

Our client is a fast-growing US-based customer service technology company working with major enterprise clients to enhance automated support systems. They specialize in audio data collection and conversational AI training across multiple languages and markets. This is a project-based opportunity with strong potential for expansion and ongoing work.

Schedul:  Flexible hours in local timezone (30-35 work hours per week)

Responsibilities

• Conduct 30-35 hours per week of phone-based conversational role-play sessions in both English and your second language
• Portray customer support agents and customers in realistic service scenarios without following rigid scripts
• Maintain natural, fluent conversation quality in both languages throughout extended sessions
• Contribute to a 2,000+ hour project as part of a 20-30 person bilingual team
• Adapt conversation topics and scenarios organically while maintaining clarity and professionalism
• Deliver consistent availability and reliability across the project timeline
• Collaborate with project coordinators to meet quality and volume expectations

Requirements

• Fluent English speaking ability with clear pronunciation and strong conversational skills
• Conversational fluency in Japanese OR French (native-level proficiency not required)
• Comfortable conducting extended phone conversations without scripts
• Reliable internet connection and quiet work environment for clear audio quality
• Available for 30-35 hours per week on a flexible schedule
• Experience in customer service or customer support roles strongly preferred

Preferred Qualifications

• Bonus if you have formal customer service training or certification
• It helps if you've worked in call center or customer support environments previously
• Bonus if you're comfortable with role-play or conversational training exercises

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Work completely remotely from anywhere with flexible hours in your own timezone
• Join a large-scale project with a major enterprise client and strong growth trajectory
• Benefit from a reliable partner company offering potential for ongoing projects beyond the initial engagement
• Be part of cutting-edge work training AI systems that will serve millions of customers globally
• Enjoy transparent communication and clear project expectations from day one

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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