Overview:

Our client is a family-owned home services business serving residential customers across their region. They are looking for a Home Services Customer Care Specialist (US & European Market) who will be the first point of contact for customers reaching out for service, handling inbound calls and inquiries during the busiest part of the day. This role gives you ownership of the customer intake process, collecting job details, capturing scope requirements, and triaging leads so the operations team can respond quickly. You will work directly with the business owner as an extension of their team, helping them reclaim time while ensuring every customer gets prompt, professional attention.

Schedule Monday - Friday, 1:00 PM - 5:00 PM Eastern Time | Fixed Schedule

Responsibilities:

• Answer inbound customer calls during afternoon business hours and provide professional first-line support
• Collect customer information including name, address, and contact details for every inquiry
• Gather details about the scope of work and capture photos or descriptions of customer needs
• Triage calls based on urgency and nature of the request, then route information to the operations team
• Make outbound follow-up calls to customers who contacted the business earlier in the day
• Respond to emails from the business owner with specific callback requests or follow-up tasks
• Handle invoice follow-ups in QuickBooks as directed by leadership
• Maintain organized records of all customer interactions and job requests

Must-Have Requirements:

• Previous experience in customer support or phone-based roles for US or European companies
• Excellent communication skills with a clear, professional phone presence
• Comfortable handling 10 to 20 inbound calls per day with accuracy and efficiency
• Ability to collect detailed information and document customer needs thoroughly
• Strong organizational skills and attention to detail when managing multiple inquiries
• Willingness to learn new processes and take on additional responsibilities over time

Nice-to-Have Requirements:

• Experience in the construction or home services industry is a plus
• Familiarity with QuickBooks or similar invoicing software
• Prior experience working in service-based businesses where response time impacts customer satisfaction
• Comfortable using communication tools like WhatsApp or email for internal coordination

Why Join This Team?

• Work directly with the business owner as a trusted member of a small, family-run operation
• Opportunity to grow your role and take on more responsibilities as the business expands
• Stable, long-term position with consistent part-time hours
• Remote work with a fixed schedule that provides work-life balance
• Be part of a team that values responsiveness and quality customer service

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.