Overview

Our client is looking for a dedicated Scheduler / Admin Assistant to join a thriving home care agency in Silicon Valley. In this pivotal role, you will manage daily operations by coordinating caregiver schedules, handling client inquiries, and serving as the primary point of contact for administrative needs. It is an excellent opportunity to showcase your organizational prowess while making a meaningful impact on individuals' lives in a fast-paced environment.

Schedule:

Full-time: 40 hours a week

• Monday and Friday: 10am to 7pm (8 Hours) x 2 = 16 Hours (1:00 AM to 10:00 AM PHT - with 1 hr unpaid break)
• Tuesday, Wednesday, Saturday and Sunday: 11am to 6pm (6 Hours) x 4 = 24 Hours (2:00 AM to 9:00 AM PHT with 1 hour unpaid break)
• Client Timezone: PST

Responsibilities

• Coordinate caregiver shifts, including promptly resolving last-minute schedule changes.
• Conduct multiple daily calls with caregivers to manage schedules and fill staffing gaps. Create schedules in advance to allow sufficient time to fill canceled shifts or shifts that have not been acknowledged by caregivers.
• Monitor caregiver attendance and verify visits through accurate clock-ins and clock-outs.
• Handle incoming inquiries from potential patients and clients seeking care services. Monitor lead platforms.
• Manage email communications, including the owner’s and business emails, while keeping all stakeholders informed and updated.
• Perform essential administrative tasks to support overall business operations.
• Serve as the first point of contact by answering and directing calls professionally.

Requirements

• Exceptional communication skills, both verbal and written
• Proficiency in scheduling software and general computer skills
• Strong organizational abilities and adept multitasking
• Customer-centric mindset with a passion for helping others
• Ability to work full-time during California business hours
• Adaptability and quick thinking to handle dynamic scheduling needs
• Empathy and patience when dealing with caregivers and clients
• Basic understanding of medical terminology is a plus

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.