Overview
Our client is looking for a Customer Service Representative to serve as the primary point of contact for a growing U.S. specialty business in the smart glass and architectural products sector. In this high-ownership role, you will handle inbound inquiries, maintain precision within the CRM, and conduct proactive outbound outreach to build relationships with designers and architects. Your initiative and exceptional communication skills will play a direct role in converting leads into jobs and driving overall business growth.

Schedule: Mon–Fri, 9:00 AM – 5:00 PM Pacific Time (PT)

Responsibilities

• Handle inbound customer inquiries and ensure a professional, U.S.-standard phone experience
• Conduct outbound calls to designers and architects to expand the company's professional network
• Manage and streamline leads, follow-ups, and customer interactions within the CRM system
• Process estimates, vendor orders, and dispatch-related coordination to support daily operations
• Maintain consistent follow-up cadences to nurture prospects and convert inquiries into jobs

Requirements

Must-have requirements:

• 2–5 years of experience in a customer service or virtual assistant role with phone-based responsibilities
• Excellent spoken and written English
• Familiarity with GoHighLevel or similar CRM platforms (preferred but not required)
• Strong organizational skills and high attention to detail
• Ability to work independently and stay productive during low-volume periods

Nice-to-have requirements:

• Bonus if you have prior experience in a trade, construction, or home improvement industry context
• It helps if you have experience coordinating with vendors or managing dispatch/logistics workflows
• Bonus if you have hands-on experience with GoHighLevel specifically, including pipeline and automation features

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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