Job Overview:

Our client is seeking an articulate, detail-oriented, and highly organized Customer Support & Administrative Assistant fluent in Spanish and English to manage daily client communications, field schedule coordination, and administrative operations. In this dual-focus role, you will serve as the primary liaison between clients, field teams, and vendors while maintaining pipeline accuracy in CRM systems and handling day-to-day bookkeeping tasks. Exceptional, polished English communication skills are required to deliver high-touch customer support and maintain professional relationships across all channels.

Schedule: 8:00 AM to 5:00 PM San Diego, CA Time; Full-time role

Responsibilities:

Customer Support & Schedule Coordination:

• Proactively check in with clients across the project lifecycle to deliver updates, answer inquiries, and maintain high satisfaction rates.
• Confirm site estimates and field appointments, actively managing calendar schedules across clients, trade partners, and field technicians.
• Utilize fluent communication skills (English & Spanish) to interface effectively with a diverse range of clients and sub-contractors.

CRM & Lead Pipeline Management:

• Track incoming leads and update active job stages in GoHighLevel (GHL) and Jobber to ensure timely follow-ups.
• Organize, upload, and maintain digital project files, photo logs, and work orders to keep field teams fully aligned.

Basic Bookkeeping & Clerical Support:

• Draft professional email correspondence and handle general administrative tasks.
• Process project invoices and perform accurate data entry in accounting software.
• Reconcile and match credit card receipts/expenses to specific job accounts in real time for precise job costing.

Requirements:

• Exceptional near-native written and spoken English skills with an articulate, warm, and professional phone presence.
• Prior experience using GoHighLevel (GHL) and Jobber (or similar field service CRM platforms).
• Working knowledge of basic bookkeeping fundamentals, accounting principles, invoice processing, and real-time expense-to-job matching.
• Exceptional attention to detail with the ability to manage overlapping schedules, open leads, and administrative requests without dropping tasks.
• High emotional intelligence, patience, and proactive follow-through when resolving client concerns.
• Conversational or fluent Spanish skills are preferred.
• Background in hospitality, banking, or anything in construction is a plus.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.