Job Overview:

Are you an experienced customer engagement professional skilled at blending top-tier support with proactive sales and influencer outreach?

As a Customer Service & Brand Partnership Sales Representative, you will drive our brand community forward by delivering exceptional customer support while actively identifying, reaching out to, and onboarding new influencers, content creators, and brand advocates across email, phone, and social media. The ideal candidate brings a background in eCommerce, retail, or DTC brands, paired with hands-on experience in influencer marketing, ambassador programmes, and social media communications. Familiarity with CRM, helpdesk, or influencer management software, as well as handling order management and logistics enquiries, will set you up for immediate success in converting potential partners into active brand advocates. 

Schedule:

Monday - Friday, 9:00 AM - 6:00 PM UK Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Handle customer service enquiries via email and phone in a professional and timely manner.
• Resolve customer issues relating to orders, deliveries, returns, and product enquiries.
• Provide product recommendations and upsell where appropriate to meet customer needs.
• Convert inbound enquiries into sales opportunities.
• Proactively identify existing customers who would make strong brand ambassadors based on their purchases, engagement, and enthusiasm for the brand.
• Research and identify influencers, content creators, and potential brand partners who align with our target audience.
• Conduct outreach via email, social media, and phone to introduce our ambassador and influencer programmes.
• Confidently explain the benefits, expectations, and opportunities of becoming a brand partner over the phone and answer any questions prospective ambassadors may have.
• Build and nurture relationships with ambassadors and influencers to encourage long-term partnerships.
• Follow up with prospective brand partners to maximise conversion into active ambassadors.
• Maintain accurate records of customer interactions, outreach activity, and ambassador recruitment within internal systems.
• Work closely with the marketing and customer service teams to identify partnership opportunities and improve customer experience.
• Maintain a positive, professional, and enthusiastic experience for both customers and prospective brand partners.

Requirements:

• Proven experience in customer service, sales, account management, or a combined support and sales role.
• Excellent written and verbal communication skills.
• Confident communicating via email, social media, and telephone.
• Comfortable making outbound calls to prospective ambassadors and influencers.
• Strong relationship-building and networking skills.
• Ability to identify sales and partnership opportunities through customer interactions.
• Confident upselling and objection handling without being pushy.
• Highly organised with the ability to manage multiple conversations and follow-ups.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset with commercial awareness.

Nice to Have Qualifications:

• Experience working in eCommerce, retail, or DTC brands 
• Experience with influencer marketing or ambassador programmes 
• Familiarity with CRM, helpdesk, or influencer management software 
• Experience managing social media communications 
• Experience handling order management and logistics enquiries 

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.