About the Role

We are seeking an articulate, proactive, and detail-oriented Property Management Virtual Assistant (AppFolio & Vendors) with 2–5+ years of property management or real estate experience. You will support daily operations and act as a central communication link between tenants, property owners, vendors, and city agencies in a fast-paced environment with strict Service Level Agreements (SLAs).

Schedule

• Monday - Saturday (Mon-Fri: 6 hours per day and Saturday: 5 hours per day, flexible within client business hours 7am - 6pm PST)

Key Responsibilities

• Tenant & Customer Support: Serve as the primary point of contact for tenant inquiries, maintenance requests, and complaints; respond promptly within SLAs, maintain accurate logs, and escalate complex issues safely.
• Property Owner & Stakeholder Communication: Assist with administrative updates, documentation, and coordination between property owners and internal teams to ensure requests are handled efficiently.
• Vendor & Maintenance Coordination: Communicate with vendors regarding service requirements, schedule appointments, track outstanding maintenance, and ensure work completion within agreed timelines.
• City Agency & Administrative Coordination: Manage communications regarding city agencies, track compliance deadlines, permits, notices, and organize essential property documentation.
• Property Management & Operations Support: Handle data entry, reporting, file management, and system updates; proactively monitor pending tasks and follow up to meet all operational deadlines.
• Software & Systems Management: Work across property management software, CRM platforms, cloud tools, communication apps, and accounting software.
• Basic Graphic Design & Marketing: Use Canva (or similar tools) to create simple, professional graphics, update presentations, and assist with property marketing materials.

Required Skills & Qualifications

• Experience: 2–5+ years as a Virtual Assistant or Administrative Assistant (property management or real estate industry background strongly preferred).
• Communication & Support: Exceptional written/verbal English; articulate and confident when delivering high-touch customer support to diverse stakeholders.
• Time Management & SLAs: Proven ability to manage multiple priorities, work under strict deadlines, and consistently meet quick turnaround SLAs.
• Technical Aptitude: Proficient in Google Workspace, cloud tools, and property management platforms; basic graphic design skills (Canva).
• Workstyle: Highly organized, proactive problem-solver with strong attention to detail and high discretion.

Preferred Experience

• Hands-on experience with AppFolio (or similar PM platforms), Brevity (or similar CRMs), and QuickBooks.
• Experience with residential/commercial real estate, maintenance coordination, vendor tracking, and city agency/permit compliance documentation.
• Background providing remote support for US-based businesses.

Software Tools Used

• Property Management: AppFolio (or similar)
• CRM & Accounting: Brevity CRM, QuickBooks
• Productivity & Design: Google Workspace, Canva, team communication/task management platforms

Ideal Candidate Profile

A dependable, service-driven professional who balances multiple responsibilities with high accuracy, professionalism, and responsiveness. Comfortable managing strict SLAs independently and taking initiative from start to finish.

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.