Job Overview

Our client is looking for an Airbnb Property Management Assistant to serve as the primary point of contact for Airbnb guest communications, managing all messaging and coordination through the Airbnb platform as a co-host. This role gives you ownership of the guest experience across multiple properties, ensuring timely responses and smooth operations while supporting the growth of an active real estate portfolio. You will work directly with the owner in a flexible arrangement that adapts to the flow of guest inquiries throughout the day.

Client Overview

Our client is a growing real estate professional based in Nashville specializing in Airbnb property management services. They currently manage multiple short-term rental properties and are expanding their portfolio, requiring dedicated support to handle guest communications and day-to-day operations while they focus on business development and acquiring new properties.

Schedule

• Flexible (20 hours per week, 4 hours per day across 5 days) - Central Time Zone

Responsibilities

• Manage all Airbnb guest messaging and inquiries through the mobile app as a designated co-host
• Respond promptly to guest messages, questions, and requests throughout the day
• Handle urgent situations and coordinate solutions when issues arise at properties
• Maintain professional communication standards with all guests before, during, and after stays
• Support administrative tasks and backend operations as the business grows
• Adapt your availability throughout the day to respond to messages as they come in
• Manage invoicing and billing tasks as needed
• Handle general administrative backlog to free up the owner's time for business development

Requirements

• Previous experience with Airbnb management or short-term rental coordination
• Strong written communication skills for professional guest interactions
• Experience working with American clients or US-based property management companies
• Comfortable managing communications through mobile apps and platforms
• Ability to work flexible hours within Central Time business days
• Proven track record in administrative support or property coordination
• University education or equivalent professional experience

Nice to have

• Bonus if you currently manage Airbnb communications for another client and can take on additional part-time work
• It helps if you have experience with property management software and booking platforms beyond Airbnb
• Bonus if you have handled emergency situations or guest complaints in hospitality settings
• It helps if you have general administrative skills including invoicing and scheduling

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.