Job Overview

We are seeking a practical, resourceful, and proactive Operations Virtual Assistant to support our growing business with key administrative, financial, and operational tasks. In this role, you will independently manage QuickBooks invoicing, conduct in-depth market/supplier research, and communicate professionally with U.S.-based businesses via phone and email. We are looking for an action-oriented problem solver who can build simple SOPs and comfortable working with numbers. This part-time role (20 hours/week) offers significant long-term growth, with the potential to scale into a managerial position as the business expands.

Schedule: Mon-Fri, flexible schedule within client business hours MDT (20 hours per week)

Responsibilities

Administrative and Financial Support

• Assist with basic administrative and operational tasks.
• Use QuickBooks Online to create and send invoices.
• Track payments and assist with basic payment follow-up and record keeping.
• Maintain accurate and organized financial and operational information.
• Assist with basic cost, pricing, and profit calculations.
• Compare costs and options and clearly explain the numbers in a simple and practical way.

Research and Problem Solving

• Conduct thorough and accurate online research.
• Research suppliers, service providers, products, pricing, and business opportunities.
• Use AI tools effectively to research, learn new topics, solve problems, and identify practical solutions.
• Compare multiple options and provide clear recommendations based on cost, quality, value, and potential profitability.
• Independently learn new tasks, tools, and processes when required.

Supplier and Business Outreach

• Research and identify suitable suppliers and service providers.
• Contact suppliers and businesses through phone calls and email.
• Make professional outbound calls to U.S.-based businesses.
• Communicate confidently when making enquiries and exploring potential business opportunities or contracts.
• Build positive relationships and professionally follow up with potential suppliers, service providers, and business contacts.

Phone Communication

• Make outbound phone calls as required.
• Speak clearly, confidently, and professionally with U.S.-based businesses.
• Maintain a warm, friendly, and approachable communication style while also sounding professional and authoritative.
• Confidently open conversations and create positive first impressions when discussing potential business opportunities and contracts.
• Follow up professionally through both phone and email communication.

Systems and Process Development

• Create simple and practical Standard Operating Procedures (SOPs) for recurring tasks.
• Develop organized systems that can be used by the candidate and future team members.
• Document processes clearly and simply without overcomplicating straightforward work.
• Identify opportunities to improve efficiency and simplify workflows.
• Help create a foundation that can support the hiring and onboarding of additional Virtual Assistants in the future.

Must-Have Requirements

• Previous experience as a Virtual Assistant, Administrative Assistant, Operations Assistant, or in a similar role.
• Experience using QuickBooks Online, particularly sending invoices and tracking payments.
• Excellent online research skills.
• The ability to use AI tools to learn, research, troubleshoot, and solve problems.
• Strong written and verbal English communication skills.
• Confidence and experience communicating with businesses over the phone and via email.
• A clear, friendly, professional, and confident phone presence.
• The ability to communicate warmly while maintaining a professional and authoritative tone.
• Experience or comfort with contacting suppliers, service providers, or potential business partners.
• A basic understanding of costs, pricing, profit margins, and business profitability.
• The ability to compare options and explain financial information clearly and simply.
• Strong organizational and time-management skills.
• The ability to work independently and take initiative without requiring constant instructions.
• A practical and solutions-focused mindset.
• The confidence to provide honest feedback and suggest better ways of doing things.
• The ability to create simple processes, SOPs, and systems.
• A strong willingness to learn and take on increasing responsibility.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM