Job Overview

We are seeking a highly organized and proactive Customer Service and Scheduling Specialist to manage day-to-day administrative operations, coordinate with field teams, and deliver excellent customer service. This role is essential for driving business growth by converting inbound inquiries into booked appointments, managing customer communications, and ensuring seamless workflows from job scheduling to payment collection. 

Schedule: Full Time (40 hours per week) central time monday - friday 7:30am - 4pm 

Responsibilities:

• Answer inbound phone calls and convert inquiries into booked appointments on the company calendar
• Draft and send personalized follow-up emails to prospective customers to secure service bookings
• Coordinate with electricians and installers daily to confirm material orders, job readiness, and documentation (e.g., photos)
• Process and track permit applications through accurate data entry and timely follow-ups
• Manage payment collection workflows and ensure outstanding balances are resolved promptly
• Request and follow up on Google reviews after job completion to strengthen online reputation

Requirements:

• Experience in administrative support, scheduling, or customer-facing virtual assistant roles
• Strong verbal communication skills with a personable and professional phone presence
• Familiarity with CRM platforms such as Housecall Pro for data entry and customer management
• Ability to create and maintain standard operating procedures (SOPs) for recurring workflows
• High level of attention to detail and ability to manage multiple priorities simultaneously
• Self-starter who can work independently with minimal supervision

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.