Job Overview
Provide remote administrative and customer support for a healthcare organization, managing calls, scheduling, patient records, insurance documents, and communications with families, staff, and healthcare providers. The role requires healthcare and customer service experience, fluent English and Tagalog, strong attention to detail, and Canadian time zone availability. 

Schedule: Staff 1: Mon–Fri, 8:00 AM–5:00 PM, includes 1-hour unpaid break | Alberta, Canada (Mountain Time)

Staff 2: Wed–Sun 8:00 AM–5:00 PM, includes 1-hour unpaid break | Alberta, Canada (Mountain Time)
Paid hours per week: 40 Hours

Responsibilities:

• Take incoming calls and handle all phone communication with families, staff, and healthcare providers
  
• Confirm and coordinate scheduling between patients, nurses, and internal staff
  
• Review and process insurance documents and patient paperwork
  
• Update and maintain patient records in internal systems
  
• Handle urgent calls from families requesting immediate nursing support
  
• Perform administrative and back-end tasks to support daily operations
  
• Manage communication between different departments (nursing, therapy, administration)
  
• Return calls and send SMS communications as needed
  
• Support busy periods when demand for services increases
  

Requirements

• Healthcare background and customer service experience required
  
• Strong English communication skills, both written and verbal
  
• Ability to speak Tagalog fluently (due to Filipino staff and client base)
  
• HIPAA compliance knowledge or willingness to learn
  
• Experience with patient records and healthcare documentation
  
• Ability to work Canadian time zones (night shift in the Philippines)
  
• Comfortable with technology and learning new systems
  
• Professional phone manner and empathetic communication style
  
• Attention to detail for government-required documentation

Scope:

• Full-time (40 hours/week) or part-time (20 hours/week minimum) options available
  
• Remote work from the Philippines with Canadian time zone alignment
  
• Integration with existing email systems, CRM, and internal healthcare platforms
  
• Phone system setup with a virtual dialer for a local Canadian presence
  
• Support for an organization serving 100+ children across Edmonton and Calgary
  
• Potential for role expansion and additional virtual assistant hiring
  
• Month-to-month employment arrangement with a 90-day probation period
  
• Access to all necessary hardware, software, and internet connectivity is provided
  

Benefits

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.