Job Overview

Join a thriving family-owned pest control business as a ServiceM8 Operations Coordinator (Xero) and become an integral part of their growth journey. Our client is seeking a ServiceM8 Coordinator to be the backbone of their operations, handling everything from customer inquiries to technician scheduling. In this dynamic role, your efforts will directly contribute to business efficiency, allowing expert technicians to focus on what they do best. If you are detail-oriented, tech-savvy, and excited about making a real impact in an essential industry, this is your chance to shine and grow with them.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM Sydney Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Manage all customer interactions via phone, email, and online platforms promptly and professionally.
• Schedule and optimize technician appointments using ServiceM8 and Google Maps, considering location, travel time, and technician specialization.
• Prepare and follow up on quotes, applying predefined discounts when appropriate.
• Handle invoice generation and implement a multi-step follow-up process for overdue payments.
• Assist with bookkeeping tasks using Xero, including maintaining accurate financial records and supporting day-to-day financial administration.
• Create and maintain Standard Operating Procedures (SOPs) for all administrative tasks.
• Manage social media presence, creating and scheduling posts three times per week.
• Conduct job audits to ensure complete and accurate information in ServiceM8.
• Adapt workflows to manage seasonal fluctuations in business demand.
• Handle emergency calls with calmness and efficiency, especially for termite situations.

Requirements

• Proficiency in using job management software, preferably ServiceM8.
• Experience with Google Maps for route optimization.
• Basic understanding of social media management and content creation.
• Experience with Xero bookkeeping software, invoice management, and basic bookkeeping principles.
• Cultural sensitivity and understanding of Australian business practices.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.