Client Overview

Our client is a growing residential and commercial cleaning company operating across Minnesota and South Dakota, serving major retail locations including Lowe's and PetSmart. They manage a distributed team of field cleaners and use modern portal-based systems to track operations, maintenance, and scheduling across multiple locations.

Job Description

You will serve as the central operations hub for a fast-growing cleaning company, managing day-to-day communications with field teams, tracking time and attendance through their portal system, coordinating equipment maintenance, and ensuring smooth operations while the leadership team focuses on scaling the business. This is a high-impact role where your organizational skills and problem-solving abilities will directly support company growth and operational efficiency.

Schedule: Mon-Fri 7:00 AM - 4:00 PM Central Standard Time Client Timezone: Central Standard Time

Responsibilities

• Monitor the time tracking portal to verify cleaners clock in and clock out correctly at assigned locations

• Send updated PO numbers and vendor numbers to cleaners when store assignments are renewed each month

• Answer phone calls from cleaners and address their questions, concerns, and scheduling needs throughout the day Submit work tickets when floor scrubbers or other cleaning equipment requires maintenance or repair Track and maintain documentation for all store locations, equipment, and cleaner assignments Communicate with cleaners via email and phone to ensure they have correct location details and access codes

• Provide real-time updates to leadership on cleaner locations and operational status Identify opportunities to streamline processes and implement improvements using available tools and platforms

• Learn company systems quickly and retain detailed information about multiple locations and procedures Handle daily administrative tasks to reduce operational load on the leadership team

Must-Have Requirements

• Fluent in English and Spanish (bilingual required) Experience working as a receptionist, executive assistant, or operations coordinator

• Must have experience in the cleaning or facilities management industry

• Strong phone communication skills and comfort speaking with team members throughout the day

• Proven ability to learn new software systems quickly and work independently

• Excellent organizational skills and attention to detail when managing multiple locations and tasks Problem-solving mindset with ability to handle unexpected situations

• Strong information retention and ability to follow detailed procedures

• Reliable internet connection and professional home office setup

Nice-to-Have Requirements

• It helps if you understand scope of work documents and cleaning logistics

• Bonus if you are familiar with Quo or OpenPhone software platforms

• It helps if you have experience with AI tools to improve efficiency

• Bonus if you have worked with time tracking portals or field team management systems

Why Join This Team

• Work remotely from anywhere in Latin America with a stable, growing US-based company

• Join a leadership team focused on growth who values support staff as essential partners

• Receive comprehensive training on all systems and procedures Take ownership of operations and contribute ideas for process improvements

• Work consistent hours Monday through Friday with clear expectations Build long-term career stability with a company investing in the right team member Apply now.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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