Job Overview

We are looking for a highly organized and proactive Customer Service Representative to support customers with solar-related inquiries, technical support, billing questions, and issue resolution. The ideal candidate has strong customer service skills, excellent follow-through, and the ability to manage multiple customer cases while communicating clearly and professionally. Previous experience in the solar or builder industry is preferred.

Schedule: Mon-Fri, 8:00 AM - 5:00 PM PST (40 hours per week)

Responsibilities

• Respond to inbound customer calls, emails, and messages in a timely and professional manner.
• Provide customer support for solar systems, billing questions, and installation-related concerns.
• Manage customer cases and ensure timely follow-up and resolution.
• Track application statuses with utility companies and provide updates to customers.
• Prepare solar contract documents for electronic signatures.
• Follow up with solar manufacturers regarding troubleshooting and RMA requests.
• Assist with solar permit applications and ensure required documentation is complete.
• Address installation scheduling questions and conflicts.
• Maintain accurate customer records and case documentation.
• Provide proactive updates to customers and internal stakeholders.
• Manage multiple customer cases and projects while maintaining strong attention to detail.
• Escalate complex technical or customer issues when necessary.

Must-Have Requirements

• 2–3 years of previous customer service experience.
• 1–2 years of experience in the solar or construction/builder industry preferred.
• Previous technical support experience is preferred.
• Strong customer service and problem-solving skills.
• Excellent follow-up and organizational skills.
• Ability to manage multiple customer cases and projects simultaneously.
• Strong written and verbal communication skills.
• Proactive approach to customer communication and case management.
• Strong time management and attention to detail.
• Ability to handle challenging customer situations with patience and professionalism.
• Familiarity with Coperniq CCP is a plus.
• Strong Excel skills for data management and reporting.
• Reliable internet connection and professional remote work setup.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM