Job Overview:

Our client is looking for a compassionate and detail-oriented Bilingual Medical Call Center Representative fluent in Spanish and English to provide high-quality phone support to patients seeking treatment and rehabilitation solutions for acute and chronic pain conditions. This role is critical in delivering a calm, empathetic, and professional experience for patients who may be experiencing discomfort or distress.

Schedule: Monday to Friday, 8:30 AM to 5:00 PM PST, with a 30-minute unpaid break; Full-time role

Responsibilities:

• Provide compassionate and professional phone support to patients seeking treatment plans and rehabilitation solutions for acute or chronic pain conditions.
• Answer a high volume of inbound calls while maintaining excellent customer service standards.
• Communicate with empathy, patience, and a calm, reassuring tone to assist patients who may be in distress.
• Accurately explain clinic policies, procedures, and available treatment options.
• Make outbound calls to patients to assist with scheduling appointments and follow-ups.
• Respond efficiently and thoughtfully in a fast-paced, high-pressure call room environment.
• Ensure patient concerns are addressed clearly, respectfully, and professionally.
• Maintain a positive demeanor and courteous communication at all times.

Requirements:

• Minimum 2 years of experience in high-volume medical call center environments, with proven expertise in healthcare operations (HMO/PPO plans, authorizations) and EHR-based scheduling.
• C1 English and Spanish, exceptional listening skills, and a high level of professionalism across verbal, written, and email communications.
• Intermediate knowledge of Microsoft Office 365 (Word, Excel, Teams, Outlook) and multi-line phone systems (placing calls on hold and managing 2-3 calls at a time). 
• Excellent problem-solving skills, fast learner, detail-oriented, self-starter, highly organized, and able to work independently in a remote setting.
• Experience creating and maintaining spreadsheets and scheduling appointments.
• Must have dual monitors, free Adobe, and a quiet working environment.

Preferred Qualifications:

• Proficiency in Jotform or similar platforms.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to us through the ‘Contact Us’ form on our official BruntWork website.