Overview
Our client is looking for a Customer Service Representative to guide and support customers throughout their entire solar service journey. In this role, you will handle inquiries, schedule technician visits, update CRM systems, and resolve issues efficiently across multiple communication channels. You will also coordinate closely with internal departments, utilities, and installers to ensure a smooth, end-to-end customer experience. If you are a proactive communicator with strong problem-solving skills and prior solar industry experience, this opportunity is ideal for you.

Schedule: Mon-Fri 8:00 AM - 5:00 PM PST

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and text.
• Respond to customer questions and resolve issues in a timely and professional manner.
• Coordinate with internal departments, utilities, installers, and builders to resolve customer needs.
• Schedule service appointments and technician visits.
• Review customer contracts and explain solar system, lease, and financing information.
• Maintain accurate customer information and follow-ups in CRM systems.
• Assist with utility applications, interconnection documentation, and Permission to Operate (PTO) processes.
• Process service requests, warranty claims, and equipment replacement (RMA) cases.
• Educate customers on system performance, monitoring platforms, and billing-related questions.
• Conduct outbound calls for customer follow-up, collections, and account resolution.
• Document customer interactions, actions taken, and resolutions in company systems.
• Escalate complex customer concerns when necessary.
• Collaborate with sales, operations, and installation teams to provide a smooth customer experience.
• Identify opportunities to improve customer satisfaction and operational efficiency.
• Maintain compliance with company procedures and customer service standards.

Requirements

• 2–3 years of previous customer service experience.
• 1+ year of experience in the solar industry preferred.
• Strong customer service and conflict-resolution skills.
• Excellent written and verbal communication skills.
• Highly organized with strong documentation and follow-up skills.
• Ability to manage multiple customer requests and priorities simultaneously.
• Proactive and solutions-oriented approach to problem-solving.
• Strong time and task management skills.
• Comfortable handling customer concerns and difficult conversations professionally.
• Familiarity with CRM systems.
• Familiarity with Coperniq CCP is a plus.
• Strong Microsoft Office skills.
• Reliable internet connection and professional remote work setup.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.